I've just spent the last several days, maybe even a week now, on an issue
where multiple end users want to Port a number from LUMEN to an MVNO
wireless carrier.
I'd love to hear thoughts on this.
Short Version:
T-Mobile is fake Rejecting Port Out Requests made to LUMEN because
LUMEN won't accept an LSR with a DDD they find "too soon," and creates
a complete lack of accoutability and logging.
Long Version:
BACKGROUND
* LUMEN made a new Port Out Tool and made everyone move to it in
mid-to-late July 2026
* This Tool refuses to accept your LSR / Port Out Request unless you
select a valid DDD (Desired Due Date, or Requested FOC).
* MVNOs cannot (or might not) see this information prior to submitting
the Port Request
PROBLEM
* MVNO Tello Mobile uses T-Mobile
* Tello Mobile sends ALL Port Requests to T-Mobile, with a DDD
* T-Mobile attempts to submit an LSR to LUMEN
* LUMEN does not offer the DDD selected, but T-Mobile cannot actually
submit the LSR to LUMEN, so LUMEN has no record of the attempt
* T-Mobile is forced to fake a "Rejection" for the Port Out Request to
Tello Mobile. LUMEN didn't reject it, T-Mobile did
* Tello Mobile tells the customer that their request was Rejected and
to contact the losing carrier
* They contact us, we talk to LUMEN, LUMEN has no record of any
rejection
POTENTIAL FIXES
The RIGHT FIX IMHO
* LUMEN accepts LSRs even with a DDD they might know they won't allow,
but the Rejection then comes *FROM LUMEN* and they have a record of
their rejection. Plus it is standardized
A Hack to avoid frustration
* Tello Mobile sees the rejection for DDD, resubmits immediately with
an updated DDD, which T-Mobile seems to helpfully provide
DISCUSSION
I don't think that a valid LSR should be prevented from being created, as
it creates an audit trail, and since I have the relationship with the CLEC
holding the DID, I can resolve any issues with them, AND get a clear answer
for why an LSR was rejected.
By refusing to accept an LSR with a "too soon" DDD, my CLEC has no logging
and thus no idea that a Port Request was even submitted, and now a
Rejection occurs, but that Rejection was sent by an Entity that I do not
have a relationship with, and so I have to rely on the Winning Carrier, and
their willingness to communicate with me, to try to get a clear answer.
Beckman
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Peter Beckman Internet Guy
[email protected] https://www.angryox.com/
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