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John,

> We solve the problem be having our users disable the download/scan
feature since nobody else is willing to believe there is a problem with
their software.

I'm perfectly willing to believe there is a problem, I'm just trying to
gets some facts associated with it. 

> We have never seen this issue when NAV has NOT been installed, ever.

Others have, and I don't have enough information to tell you why that is
the case.

> I could open the message from the mailbox and edit the header to fix
it and NAV would allow download. I could also edit a known good message
and duplicate the problem. all you had to do was break the header with a
. on a line by itself. This normally signifies the end of message, OE
without NAV would download the message correctly, with NAV in the mix it
would jam every time, and still will.

Now that would be usefull, can you send me any notes/examples you have?
I can make sure the right people in development see them and test
against it.  I'll pass on the previous note, but an example message
would be ideal.

> This is just one of what seems to be many little issues with the
header that will jam Norton, the date is another.

The date issue, I believe, was something that affected the 2000/2001
version (now resolved).  I don't believe this is a problem in the
2002/2003 product.  If it is, can you send me an example, I'll forward
that to dev also.

> Like I said before our fix it to disable the feature.

That is not a fix, it's a workaround.  Having AP running it good, but
there are some possible threats you would need email scanning running to
catch.

Thanks for the additional info,

Bill


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