Hi Bob -
Glad you're giving the software a try, and sorry you've run into
problems with it. Can you give some more details about your
configuration, such as the version of the software you have installed,
what driver version your system is reporting, and what the error message
your seeing says? It'll go a long way to helping you out.
I've heard similar reports from staff at our University here,
unfortunately long after they had given up in frustration and actually
done a complete reinstall of Windows to recover from their ShrewSoft
installation issues. I'd be very interested in knowing more details of
your problems to see if it's a known issue for which there's most likely
a solution.
Regards,
Brent
On 5/15/2010 4:32 AM, Bob Munn wrote:
As an academic I work from home. To access the university library I
need to use a VPN. The university has not yet moved to Windows 7, so
it does not support any 64-bit VPN. However, it has tested that the
Shrew Soft VPN works and offers it for download without support.
So I downloaded the Shrew Soft VPN software to use with my new Windows
7 machine (Dell Studio XPS 8000), and it worked very well. However,
the next time I started the machine, I got a serious error message. I
followed the on-screen advice to uninstall the Shrew Soft VPN, but
after that the system crashed comprehensively. It took many hours to
restore, eventually through using Windows Restore to go back to about
three days earlier. The system seemed to be looking for a non-existent
drive and that caused it to crash. Before restore the on-screen advice
said check the hard drive in detail, and it was fine.
The university says there is no general experience of the problem I
reported -- maybe one other report -- but, as I say, they have no
resource to explore it. I have no direct and conclusive evidence that
this software caused the problem, though the timing and nature of it
seem consistent with that. I am very reluctant to try downloading it
again on to this machine or on to our new Windows 7 laptop, given the
devastating nature of the crash.
Does anyone else have experience of such a problem and if so any
advice on what causes it and how to avoid it?
Bob Munn
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--
Brent Jones
Systems Analyst | UNM Health Sciences Library
(505) 363-5095 | Skype: aerobrent
http://hsc.unm.edu/library/
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