Hi wamuggers, Was talking to a WAMUG friend of mine who frowned when I mentioned having signed up for blink. I guess I signed up before the bad posts (berate me here Shay - I should've seen this coming! - Check the archives!)
But I suggested to my friend that I would post progress to WAMUG as a 'case study' - well, here's my first take on iimet blink, an email sent this morning (for those who think complaining after 1 day is anal - I know but at what point does one stop - I remember doing this kind of runaround with ISP's 6 or 7 years ago and the answer was always "the line"...so 3 months later, when you discover it's not.... I had the iiinet 'tech support' on the phone telling me today, literally, that "it's one of those things".... Anyway..if it bores I apologise.. I signed up for this 2 weeks ago.....so I felt I wanted to pass on the ' on the ground stuff" cheers Stew: I'll let y'all know how it goes unless I get the grand shut-up! on 18/4/03 7:44 PM, iiNet Accounts at [EMAIL PROTECTED] wrote: > > SUMMARY > ------- > > Opening Balance $0.00 > Total New Charges $583.49 > Closing Balance $583.49 > > We have the following Credit Card details on record: > > Card Type: Visa > Last Digits: 3614 > Name on Card: Stewart Woods > Expiry: 12/04 > > Unless we hear from you, we will process a charge on this > card on or shortly after Apr 30, 2003. > on 11/4/03 7:14 PM, iiNet Provisioning Team at [EMAIL PROTECTED] wrote: > You may check the status of your application at any time via the following > link > https://toolbox.iinet.net.au/cgi-bin/bliinkstatus.cgi, > > username: lokides1 > password: 6kbke6l6c Iinet support and accounts, As a long term dial-up customer of yours I recently subscribed to your Blink service. The hardware to connect to this service (DSL-504 router etc) was delivered to my home on April 23rd, shortly after a bill informing me that I was being charged for the service from April 20th. It is now April 24th and having spent 2 or 3 hours on the phone yesterday (of which perhaps 45 minutes was actually talking to a person) I do not have a functioning broadband connection. Technical support were as helpful as it seemed they could be with this issue. Ultimately, however, they were unable to offer an explanation. I will be contacting Tech support again this morning with a view to investigating the problem further. the details are: - Mac OS 9/ DSL-504 router - Modem synchs fine - Communication between modem and machine appears to be fine - email fine, but most web sites unviewable indicating an mtu problem - downloaded IPNetTuner (which will incur an additional fee) - Adjusted mtu rate to 1460, 1423, 1432 etc... with varying degrees of success on differing pages but no consistent connection Reading the page mtu.iinet.net.au reveals that this has been an ongoing issue, with no clear solution, and acknowledges that your company is "attempting to find a long-term fix for these problems". I am extremely concerned that this issue was not discussed with myself at the time of committing to your services. Your web page indicates that you are fully aware of the exchanges that are affected - why was I not notified that you were offering me a service that you did not know you could offer consistently? I will be contacting support this morning to further attempt to resolve this issue, however, until such time as I have a functioning ADSL connection I am withdrawing my authorization for you to debit my credit card for these services. Do NOT attempt to debit my credit card until this issue is resolved. I shall be continuing to use my dial-up connection (with which I have been happy) and will contact both Accounts and Support when I am receiving the service you offered, and I am supposed to be paying for. Regards, Stewart Woods -- Stewart Woods
