Michael Hawkins: >I've been an iinet subscriber for over 7 years. Service was fine until 10 >March this year. Since then it has been terrible. I am a Bliink subscriber. >More often than not I can't upload or down load. When iinet bother to reply >to emails to support, there is as one wamugger has said, a formulaic >response. Often iinet says that it is a mtu problem. That's specious. Ping >and trace route packet sizes are 40 or 50 bytes or thereabouts, thus are >considerably less than the 1432 byte or whatever it is mtu that iinet >recommends, yet this week ping and trace route speeds have been as slow as >184ms. > >This from a computer located in 77 St Georges Terrace, Perth. The heart of >the CBD.
With my Telstra problems, I found writing directly to the managing director got me directly to people who could act on my problems. The Cc to my local federal pollie also helped. I few weeks ago, I circlated details of a broadband task force set up by the State govt. See below. Hence, contacting your state pollie would also help. At 9:50 PM +0800 6/3/03, Rob Phillips wrote: >there is a task force run by The Allen Group looking at broadband >access in metropolitan Perth for the state Govt. See below. I >attended a meeting last night about this issue, and there are a few >horror stories out there - not just in Wanneroo, although we seem >pretty extreme. > >In case some of you don't know about the project the Allen Group is >doing, I thought I'd let you know. Although they are focussing on >business needs, I am sure they would listens to anyone's problems. >Their contact number is below. I reckon telling your local and >state MP would also be a good idea. Maybe even telling them that >some of the services (at least satellite) are not available to Macs. > >The Allen Group also has a questionnaire about benefits of and >hindrances to broadband access (availability vs cost). I wanted to >forward the questionnaire to the group until I read the fine print >at the bottom ;-(. Contact them if you want to contribute to their >research. [EMAIL PROTECTED] Failing this, try Australian Telecommunications Industry Ombudsman <http://www.tio.com.au/> [my problems were resolved before I needed to do this...] You could als o try Australian Telecommunications Users Group <http://www.atug.com.au/> -- ------------------------------- Dr Rob Phillips, Senior Lecturer, [EMAIL PROTECTED] Room 4.38 Teaching and Learning Centre, Library North Wing Murdoch University, Murdoch, 6150, Perth, AUS Phone: +61 8 9360 6054 Mobile: 0416 065 054 ------------------------------- [Non-text portions of this message have been removed]
