Last week I purchased Via Voice for Mac OS X and have been having no
end of trouble installing it. Checked archives but could not find
past postings on this one! By the way this is my first posting!
I have a imac 400 Mhz - running OS X.2.6
By and large I have no major problems with the imac or updating from
OS 9 to OS X. In fact since installing OS 10.2 the whole system has
been quite stable and less problematic.
The problem
The physical installation of Via Voice program was OK. - Had a
problem of submitting registration to IBM {While connected to
Internet no connection was found at IBM end}
This was when the problems began. Before I can use the application I
need to go through the Via Voice Set Up Assistant to start up the
program
Everything was going ahead fine - following the visual
instructions/prompts {Via Voice Set Up Assistant} on screen until I
came to the microphone test.
The following message appeared and continues to appear.
"It appears that your microphone may not be connected. Check your
connections, close set up assistant, and repeat this set up again.
You may need to restart your computer after plugging in the mic."
The steps I have taken to solve this problem:
1. Initially, I followed the instructions of this prompt - 4/5 times
without any success, paying particular attention to putting in the
right cables into the right slots etc. Also making sure that the
microphone was correctly put together!
2. I deleted the files on the HD and reinstalled and followed the Via
Voice Set assistant a second time - no success
3. Checked out Scan Soft - IBM support on Web
http://knowledgebase.scansoft.com/view.asp?tnID=5360
Found that there was a problem with OS X recognizing the microphone
"Error message does not appear to be connected when using OS 10.2
3. Followed Step 1 and found that 'Apple System Profiler' was not
recognizing Via Voice.
4. Then followed Steps 1 - 10 {additional} by the letter including
installing IBM Via Voice update for Mac OS X 10.2.2
Made some progress as 'Apple Profiler' recognized Via Voice - USB
Information - USB Bus 0 - AK 5370
Then I followed Via Voice Set up Assistant and got the same message.
5. Went and followed steps 2 - 7 {Apple Menu - Systems Preferences}
Made more progress - the following settings are current {even if they
are not working}
Speech -
Listening panel Listening Method/ Listen Only while key is pressed;
Microphone AK5370
On/Off - Apple Speakable Items are turned off
Sound -
Input
Choice of Sound Imput: AK 5370
The imput level is moving responding to my voice through the microphone
Output
Built In Audio Controller {no other choices available}
Thought that I was cooking with gas!
Relaunched the Via Voice Set Up Assistant - but when it came to
testing the microphone GUESS WHAT -
"It appears that your microphone may not be connected. Check your
connections, close set up assistant, and repeat this set up again.
You may need to restart your computer after plugging in the mic."
Deleted the HD applications and HD Users log - Via Voice several
times and reinstalled according to instructions 1 - 10 without
success.
So I am none the wiser! And frustrated in what was intended as save
me time {do a lot of transposing and summary work from books and
notes to computer documents} is no lying dormant! Have done all the
things like delete files/ empty trash/ reinstall/ reboot computer in
sequence.
Can some one help me! I am sure that it must be something that I am
overlooking or it could be more technical and co0mplex than my
capabilities!
Philip Woolford
