Disclaimer: I don't own shares in iiNet
I must be the luckiest iiNet customer in Perth - and so must my entire
family. Being an ex Telstra broadband customer, I was getting jacked
off by their high prices and 20-30 minute wait times for technical
support. So I moved to iiNet who at the time were one of the few
alternatives to Telstra. That was over 18 months ago, and during that
time I must say I've been very impressed with their pricing and
service. My parents and my sister are also with iiNet (finally
convinced mum that broadband for $24.95 was a great deal) and they have
also had no problems.
I rarely need to ring technical support, but when I do I get through
within a few minutes. I tell the support person my problem and that I
am an experienced user, and they put me through to a senior tech right
away.
iiNets toolbox feature is great, and their ftp servers are well setup
and fast.
iiNets off-peak period is the longest I've seen (8 hours - midnight to
8am, great for early morning DLs).
iiNet are very responsive to changing market conditions - they beat
Telstra to market with the new 200MB broadband plan and are cheaper.
As for Westnet being cheaper - am I looking at the right place? Their
plans are all about the same price as iINet, and iiNet is cheaper if
you preselect them for your non-local phone calls.
Westnet have more plans, and you can have a fixed IP if you want one. I
don't want one - if I did, then Westnet are cheaper than iiNet. iiNets
Fixed IP plans are probably their biggest downfall!
I'm not saying iiNet are better than Westnet - I've never been a
Westnet customer, but I for one am a satisfied iiNet broadband
customer.
Cheers
Karl
