Hi All: I thought I would share with you my recent experience at an Apple Store in my here in Miami, FL where i am visiting (I live in Bunbury, WA).
I was in strife because part of my power adapter had snapped off inside the port, so I couldn't charge my machine. I went to the Apple Store first thing in the morning and sat down at the "Genius Bar". (Which looked really cool, by the way). I had to wait a little while as there were people who had booked in online from the evening before with myriad problems--one wanted help switching from a PC, one had an OS9 to OSX issue, an iPod nightmare and then there was me. I waited about 45 minutes total. When it was my turn my "genius" (Ricardo) was clam, cool, collected AND fixed my machine for free WITH A SMILE. His reassuring attitude and pleasant demeanour was really great. I was so impressed. All the while (the fix took about half an hour) there were people pouring into the store, looking over the iPods, powerbooks, etc and the staff (there were quite a few of them) were not only friendly and courteous and great salespeople but there were different ages, races and genders!! I was really impressed and now I have a working machine to come with me on the rest of my travels. Thanks Apple USA. Regards, Nathalie
