Hi...
Does anyone know how to fix the following problem?
MYOB thinks it's printed an invoice, but nothing appears in the
print queue, or actually prints.
I tried killing and re-creating the printer, but to no avail. It's a
networked HP laser printer, which otherwise works fine...
Thanks,
Shay
Hi Shay
You can print by opening the invoice to the screen and then hitting
the print button. That doesn't answer your question though. In
relation to the print queue, when you click on Print Invoices and you
get the dialogue box, you have to untick the Unprinted or Unsent
Sales Only option and then tick the option that you want (a date
range or invoice number range) and enter the info required. Please
excuse me for stating the obvious above, but you did not mention
whether the invoices had ever been printed initially.
If they have never been printed before, but they have been recorded,
then I would guess that the little box near the bottom left of the
invoicing screen which states Already Sent or Printed has been ticked
previously and has remained so evermore. These tick boxes are the
tricky ones as they often go un-noticed and if someone uses them they
remain as last ticked/unticked.
Let me know if this was still not the solution.
RE: Merv:
On my baby MYOB (First Edge) I had a similar problem and found that
one of linked accounts was 'unlinked'.
Merv
This doesn't sound logical to me - unless you are talking about a
Preference. I wouldn't mind knowing a bit more about this one.
FREE TIP for the night!
I would encourage everyone to tick the 3rd box under
Preferences/Reports & Forms called Always Display Report
Customisation Option Before Printing Reports. That way when you
select a report it forces you to look at the options available and
hopefully you get what you want.
Otherwise you have to consciously click on the Customisation button
and we know what happens under pressure and rushing - we choose the
report and click display and get the default which is usually the
current month or whatever. If you don't notice, you are using the
wrong info.
Also in the latest versions, the report dialogue boxes have more tabs
where previously all the options were in one box. Be aware of this
as there are important options available in the other tabs.
Cheers, Alex
--
Best Computer Accounting
Alex Novakovic
10 Mulloway Court, Burns Beach, Western Australia 6028, Australia
Ph/Fax 61 08 9305 6310 Mobile 041 990 2440
MYOB Certified Consultant
If I keep a green bough in my heart, the singing bird will come.
Chinese Proverb
If you don't know where you are going, any way will take you there.
Sufi saying
