I have been busy following up the problems with the latest battery exchange program with Apple HQ here in Sydney. I initially spoke to John Marx who promised to pass on my concerns to those in charge of Apple Australia and promised to get back to me. Well about half an hour ago Fiona Martin the Public Relations Manager rang me up. This is where it gets strange!
Fiona Martin insists that it is not Apple Australia's policy to force customers affected to have to send in their old faulty batteries first before being able to receive a new replacement. She also insists that Apple Australia has not threatened resellers to be charged for these batteries if the faulty ones aren't returned within 10 days and also claims all country customers will be sent the new battery along with a return postage paid package to return the old battery. She claims they do not have to drop off their faulty units to a reseller in person first. She claims Apple Australia has gone out of its way to inform every reseller of this. The only trouble is that 95% of posts I have read on various forums & mailing lists claim the exact opposite is indeed the case. Fiona has asked me to contact the various groups I deal with and to ask that anyone who has been told by resellers that they must provide their old battery first before being eligible for a new replacement battery contact her providing details of those resellers making these claims along with any relevant details/problems with the process. Her contact details are below. Fiona Martin Public Relations Manager Tel: (02) 9641 8230/Mobile: 0421 052 769 email: [EMAIL PROTECTED] -- All the best Greg Sharp President/Webmaster [EMAIL PROTECTED] Australian Mac Users Group (AUSMUG) http://www.australian.macusersgroup.org On 6/9/06 5:31 PM, "Rod" <[EMAIL PROTECTED]> wrote: > I have to say that is pretty disgraceful from Apple Australia. The only > reason I think they are doing it this way is to stall for time. I'd say > there are not enough batteries to go round for the whole world, so we > get dealt a rough deal so everyone else can get their batteries ASAP. I > wouldn't mind betting that the batteries that are being sent back are > sent to Sony, refitted with new cells, then sent back to Australia. > That would explain the 4-6 week turnaround :-) > > I could really imagine an executive going 6 weeks without a battery in > his or her laptop. > > I can't imagine there will be a turn around on the policy. There would > be a number of very ticked off people that have given up their battery > and are waiting for a new one, only to find Apple have had a change of > heart and now will send out a new one Next Day for all new replacement > orders.
