I have a user here with a MacBook Pro that as soon as she clicks on the "connect" button to use her Apple external modem (purchased and supplied with MacBook Pro)instantly causes her machine to lockup with the multi-lingual "you must restart your computer kernel crash.

config seems fine, setting correct, System profiler sees and correctly identifies the Apple USB modem. Have run FSCK, repair permissions and disk repair (while tethered via firewire target mode) no problems noted or repaired.

tried "downgrading" the modem version without joy

literally new out of box and doing this.

What does /Library/Logs/panic.log say?

For the (somewhat) technical explanations, check out:

http://developer.apple.com/technotes/tn2002/tn2063.html

and

http://developer.apple.com/bugreporter/bugbestpractices.html#KP

Have fun,
Shay
--
=========================== Shay  Telfer ================================
 Perth, Western Australia   Technomancer  The love of liberty is the love
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