On 22/05/2007, at 8:57 PM, Michael Anderson wrote:
A family member in Melbourne has a Bigpond Cable modem and they
have now come across to the enlightened side - purchased a current
iMac. However they cannot get Mail operating. They can access
the internet via Safari.
Apparently the Apple person who sold them the iMac installed
Parallels, which they have been using via Outlook for mail.
I ask them to quit Parallels.
We have set up new mail POP account via Mail preferences. However
they keep getting a request for password, which they complete
without success.
Hi Michael,
If you are sure the Mail POP account has all the correct settings,
and the password is correct.
1. Quit Mail
2. Open Keychain Access which (if it's not showing on the top Menu of
the desktop) is in Applications > Utilities > Keychain Access.app and
manually delete the Keychain entry for the mail account.
3. Restart Mail and it will ask for the Mail account's password
again, type in the password and tick
'Remember this password in my keychain'.
Now the password should be stored correctly and Keychain access will
do the email password in the "background" when you check for new mail.
Cheers,
Ronni
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