Hi Rosemary, Sounds pretty tricky!
One thing I often find helps when it is not obvious where the problem lies is to try and narrow down the areas by elimination. Although, logically, the fact that you can connect OK suggests there is no problem with the website server or the modem and the fact that he can access other websites suggests that there is no problem with his internet/email connection - if it were just that simple he wouldn't be having problems! So a few ideas that come to mind (apologies if you've already been through this!) include: 1) As Bob suggested, try connecting the macbook directly to the modem by ethernet - this should let you take the wireless connection and associated settings out of the equation. 2) Try setting up a new user account on the macbook and try and access the website when logged into that account - that lets you take out all his user settings and preference files and should indicate whether it is a machine/system wide problem or user problem. 3) How do you have your firewalls set up: - modem/router firewall on, computer firewalls off - computer firewalls on modem/router firewalls off - some other combination of firewall settings If you both have individual computer firewalls on, are there any differences in your firewall settings? 4) Let us know how this goes - depending on the results, it might trigger other ideas from the list Good luck! Cheers Neil -- Neil R. Houghton Albany, Western Australia Tel: +61 8 9841 6063 Email: [EMAIL PROTECTED] on 13/11/07 9:12 PM, Rosemary Horton at [EMAIL PROTECTED] wrote: > Further > > He has not changed his mail settings or web access at all. > > > I've tried deleting and re-entering one of the email accounts > I've pinged/traceroute etc on his computer and it says "unknown host". > I've also cleared browser cache and cookies. > I've used lookupd -flushcache in terminal; > and checked that nothing been added to /etc/hosts file > > The most that happens is that momentarily his mail gets delivered, > and then goes offline, but he can't send mail nor access the website. > > Rosemary > > > On 13/11/2007, at 7:14 PM, Rosemary Horton wrote: > > >> There can't be anything wrong with the modem as I'm connecting fine. >> >> He has no problem accessing other websites or email >> I did ping/traceroute and get "unknown host" >> >> Signal level in network is fine >> I'm really stuck!! >> >> Rosemary Horton >> [EMAIL PROTECTED] >> >> >> On 13/11/2007, at 8:33 AM, James / Hans Kunz wrote: >> >> >>> did you check the settings, may be these are corrupted......modem >>> rebooted..... >>> in the sys-pref (network) you can do a network test: are all dots >>> for the selected connection on green.... >>> cheers James >>> >>> On 12/11/2007, at 19:50, Rosemary Horton wrote: >>> >>> >>>> This comes in the weird category. >>>> >>>> My husband and I connect to the net via airport express. He has a >>>> mac book, I a macook pro. >>>> >>>> This afternoon when I came home he said we'd lost the connection >>>> to our domain (www.wordtrack.com.au) website and email. >>>> >>>> I thought oh server is down at hosting company. >>>> >>>> But that is not the case. >>>> >>>> I can open website, send and receive email on our domain account >>>> on my computer, but he can't and gets a "can't connect to server >>>> " when trying to open the website. He has no problem accessing >>>> other emails or websites >>>> >>>> Is there some way he could have disabled access to just that domain? >>>> >>>> Rosemary Horton >>>> [EMAIL PROTECTED] >>>> >>>> >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Unsubscribe - <mailto:[EMAIL PROTECTED]> >>>> >>> >>> SAD Technic >>> Video Productions, Electronic repairs >>> U3 / 6 Chalkley Pl >>> Bayswater WA 6053 >>> +618 9370 5307,+618 6262 5707, 0414 421 132 >>> http://www.iinet.net.au/~saddas >>> skype: barleeway >>> >> >> >> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Unsubscribe - <mailto:[EMAIL PROTECTED]> >> > > Rosemary Horton > [EMAIL PROTECTED] > > > > > > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:[EMAIL PROTECTED]> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[EMAIL PROTECTED]>
