Hi Glenn -- -- I see you have had several replies to your query, maybe the problem has been resolved. If not, there is another possibility, to do with the specific ADSL 2+ filter you have in use. I had similar problems to you last year, they didn't go away until I bought 2 Jackson C10 ADSL in-line filter/splitters. The full story is reproduced at the end, hope it may help.
Cheers -- David Noel 2009 Jan 29 ============== From: Glenn Nicholas <[email protected]> Subject: iiNet Naked DSL disconnected / line dropouts Date: Mon Jan 26 13:24 This isn't specifically Mac related, but if there are any other iiNet users out there ... perhaps you can help me (or maybe this will help you). If you aren't using (or considering) Naked DSL and iiNet, you might want to ignore this altogether. I recently asked to switch from my ADLS2+ account to Naked DSL, so I could keep my existing phone line and still use VOIP via iiNet. Just in case you want to do this as well, be aware that your broadband could be off for up to 15 days (ours was out for 8) and your phone line will be down for a few days as well. I made the mistake of relying on talking to iiNet people and not doing additional research as well. The sales person made no mention of this gap in service, but if you know what to look for it is in the FAQs on the iiNet website. Anyway, after the Naked DSL was connected, it was up for a day or two and then disconnected. A Telstra tech checked the line at our house and at the exchange, and told me (he called my mobile) that my line had been disconnected at the exchange, that he had reconnected and it would now work. So after another 2 days of no broadband (or phone), it worked again. iiNet thinks that lines get 'accidentally knocked out all the time' (yes, that is what iiNet support say), but after doing some research I found this thread: http://forums.whirlpool.net.au/forum-replies.cfm\?t=1129224 >From this thread ... "I had a tech at my house yesterday that told me an interesting story about one of the most common faults he sees with iiNet Naked lines. When Telstra techs are connecting a new line (for anyone), they are supposed to call up the Cable Assigner to find out which piece of copper cabling to use. Some of the laziest techs will then go searching for their own free piece of cable that is easier to set up (closer to the house or whatever), by checking lines for a dial tone. Since the Naked lines do not have dial tone, the tech will then take that line and use it for someone else's house! So he reckons a big part of his job is going into a house, attaching a "cable break finder" to the line. If it says 50m or 200m or something like that, then its usually that a Telstra tech has used the exchange line for someone else's house, and your bit of wire has been disconnected. He told me a specific story of a student who had this happen to him three times in the space of a month." ============= Hmm, this suggests my Naked DSL line might be disconnected at the exchange because it doesn't return a dial tone .. and it sounds like the cause of my problem. The tech at the exchange said it had been disconnected, not 'knocked out'. Has anyone else experienced this or something similar? iiNet support assume the cause is accidental, and are not interested in exploring other potential causes. On a separate note, now the physical line is up the Naked DSL service is getting regular drop outs. That is, it will work fine, then stop, and the modem reports the physical line is up but there is no ISP connection. Then after a while the line does connect again (by itself). I had forgotten to remove my ADSL filter - it still worked but the line was noisy. When I figured out it shouldn't be there and took it out, the line quality seemed to improve. However the dropouts have not stopped. Any suggestions on ways to resolve the dropouts would be appreciated. I'm using a Belkin VOIP 4 port wireless modem (F1P1241EGau). iiNet advise this modem is compatible with Naked DSL, and the software (Runtime Code Version: 0.27 (Sep 29 2005 18:19:14) is also compatible. iiNet are convinced it is a line issue and won't look at other options, however I'm hoping someone else in WAMUG has experienced (and solved) this dropout problem. The way I see it, even if I can stop the dropouts, possibly I am going to get the 'accidentally knocked out' line problem occurring whenever a Telstra tech is looking for an available line at the exchange and finds my line without a dial tone. This makes me think Naked DSL is going to be a constant drama. Does this sound familiar to any other Naked DSL users? Glenn. ====== From: David Noel Dropouts on iiNet ADSL2+ line -- Users of iiNet ADSL2+ services be interested in a recently-solved problem with recurring dropouts of the service. -- I use an iiNet-supplied white Belkin wireless router with the ADSL2+ sharing a line with two phones. One phone is equipped with a Belkin ADSL2+ filter, and following some noise problems a year or so ago I got a second Belkin filter to replace a Tandy ADSL2+ filter on the second phone. -- Starting a couple of months or so ago, we noticed many temporary dropouts occurring in accessing the Internet. Symptoms were that, in accessing a web page or downloading a web file, access by any of our computers slowed right down or timed out. After five minutes or so, normal access would be restored without any action on our part. -- I contacted iiNet for advice, they suggested the problem could be in the phone line, the router, or the phone filters. On the Belkin router you can check the line status by entering http://10.1.1.1/status.stm, and checks showed that during these dropouts the line was physically connected but not active, also our VoiP phone connection came up as 'not succeeded'. -- On periodically refreshing the Belkin status page, after so many minutes it would come up with 'Connected', and service was back to normal. Then my son noticed that dropouts seemed to occur when either of the two standard phones had been active, incoming or outgoing. -- I contacted iiNet Support again with this information, they suggested replacing the phone filters with Jackson C10 ADSL in-line filter/splitters, obtainable from Dick Smith. I contacted various Dick Smith branches, also the local Tandy store, all appeared to offer only their own in-house brands and not Jackson equipment. -- Googling the problem for Australia gave responses suggesting that Jackson C10 filters could be got from Officeworks. I phoned their Subiaco store, who did not carry the filters, then their Osborne Park store, where they said they did have them. However when I drove to Osborne Park a sales assistant said they were out of stock. The assistant was able to look up stocks of these Jackson C10 filters at the 8 or 10 Perth branches of Officeworks, and found 3 stores which had stock, with 13 listed for Morley and 3 or 4 at two other branches. -- Drove to Morley and bought 2 of the 3 they had on available at $27.95 each. Installing these appears to have solved the dropout problem. This saga does highlight the point that one ADSL2+ filter may not be as good as another, and possibly, in view of the experience that the problem appeared to have started and grown over recent months, that these filters might deteriorate or not cope with unseen changes in line conditions. Maybe this information may help others with similar problems. David Noel 2008 May 23 -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:[email protected]>
