Great advice. I've got an iPod and now that I have more ammo I'll
take it up with Apple.
Stuart Breden
PO Box 132
Kalamunda WA 6926
Hm Ph: (08) 9257 1577
Wk Ph: (08) 9291 4599
Mbl: 0417 053 266
On 17/02/2009, at 12:54 AM, Steven Knowles wrote:
David, I had an issue involving similar principles with a Toyota
Landcruiser - outside warranty but with their admission that it was
a known faulty part. Dealerships refused to anything about it, so I
took it up with Toyota's Customer Relations department and told them
that I'd be taking them to task under the Trade Practices Act via
the courts (which I would have done).
I'd refer them to Section 53 in particular ...
http://www.austlii.edu.au/au/legis/cth/consol_act/tpa1974149/s53.html
Cheers, Steven
On 16/02/2009, at 1:04 PM, David Wood wrote:
G'day All,
I am wondering if anyone has an email address of someone senior in
Apple management who I can write to directly either here in
Australia or maybe in California?
My beef is that I have an iMac G5 which has developed a known
hardware fault ( -110) which requires the logic board to be
replaced (cost to replace is $1,000 + labour). Apple extended it's
warranty to three years to cover this known issue, but I fall
outside of that by a matter of months. The argument I am making is
that as I travel away from home 3 to 6 months each year the machine
has not had "normal use" over the past 4 years and therefore the
fault has not manifested itself until after the 3 year warranty has
expired.
I had two very "nice" conversations with Susan Kells who is a
Senior Customer Service Agent for Apple in Australia (by the way,
her service manner was excellent), who admits there is a fault with
the logic board but the best they can offer as my machine is
outside the extended warranty period, is a $125 E-voucher against
the purchase of a new machine..... I feel that is a little miserly?!
Any advice or contact details that can be provided so I can plead
my case to a more senior management agent/representative at Apple
would be much appreciated.
Thanks,
David
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