Hi Severin,
Did you try one of the suggestions just to get your Fax sent:
"Each time you want to send a fax you need to go into System
Preferences, Print & Fax, choose "External Modem", click on "Receive
Options", then untick "Receive Faxes" – then you can switch to the
document you want to fax and print it.
Once the fax has fully completed, you have to go back and re-tick
"Receive Faxes".
If you have Receive Faxes ticked in System Preferences when you are
trying to send a fax, it causes the fax queue to hang and only a
reboot can resolve the issue. Simply deleting the job from the queue
does nothing.
We are using the official Apple USB Modem and latest software in a
medical clinic, so the fax is very important to us.
Applecare has assured us the issue is being working on – who can tell
when it will be resolved."
Cheers,
Ronni
On 20/09/2009, at 5:18 PM, Ronda Brown wrote:
On 20/09/2009, at 4:41 PM, Severin Crisp wrote:
I need to send faxes on an occasional basis from my G5 (10.5.8) and
have been doing this by sharing the internal modem in my wife's G3
iMac which is networked via the usual arrangement with an ethernet
router. This works fine but has a degree of inconvenience.
To overcome that I purchased a neat Apple USB external modem which
is plugged into a powered USB hub and is showing up correctly in
System Profiler (drawing 50mA of the 500mA available). The phone
cable that was plugged into the iMac is now plugged into the modem
so the phone side is unchanged. When sending a fax in the usual
way all seems normal and the "Dialling... Dialling..." message
shows in the Menu Bar. This just goes on and apparently times out
and the fax reverts to hold. I have tested this to known not
engaged, functional numbers. It is in fact dialling, if I pretend
to send a fax to my own mobile, it rings. Apparently it is unable
to initiate a pick up and connect. I can find nothing of help in
settings for network or modem nor at Apple Support.
I have not tried plugging directly in to USB port rather than a
hub, cable lengths and layout make this difficult for a quick try.
Any advice on this Sunday afternoon puzzler would be welcome.
Severin Crisp
Hello Severin,
Lots of people experiencing Fax sending problems in OS X 10.5.8 on
Apple Discussions > Printing, faxing and scanning.
Some solutions might work for you here:
<http://discussions.apple.com/search.jspa?objID=f1224&search=Go&q=Apple+USB+external+modem
>
Cheers,
Ronni
17" MacBook Pro Intel Core 2 Duo
2.4 GHz / 4GB / 800MHz / 500GB
OS X 10.6 Snow Leopard
Cheers,
Ronni
17" MacBook Pro Intel Core 2 Duo
2.4 GHz / 4GB / 800MHz / 500GB
OS X 10.6 Snow Leopard
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