Neil,
It may be that whom-ever you were dealing with at Telstra did not
understand the significance of the last digit. Depending upon the document
or record being looked at, the last digit may always be "wrong", as it is
always shown on certain records as,say,a zero (0) for security purposes.
The International Mobile Equipment Identity number ("IMEI") for a GSM
mobile phone is a 15 digit number which has 4 components:
The first 6 digits are the type approval code allocated by GSM mou when a
new mobile model has been shown to comply with all GSM recommendations and
specifications.
The next 2 digits are the code number used by the manufacturer to identify
the factory in which the phone was made.
The next 6 digits is the serial number for the phone type as determined by
the type approval code.
The last digit is used as a check digit for security and is transmitted to
the network as a zero, even though every GSM mobile phone has a unique
IMEI. Thus, for example, the actual IMIE may have a "7" as the actual last
digit, but some of the network records may replace that "7" with a "0".
Regards,
Michael Hawkins.
On 16/08/11 11:12 AM, "Neil Houghton" <n...@possumology.com> wrote:
>
>Hi all,
>
>After a prolonged troubleshooting process, I have finally got my iPhone
>unlocked from Telstra. I'll give the salient details - in case it gives a
>clue to the current problem.
>
>The phone was bought at the Perth Applestore on a Telstra $49 cap plan -
>which was set-up by the Apple guy while I was at the store. I'm heading
>overseas shortly - so I thought I would unlock the phone to allow use of
>local SIMs.
>
>I tried the normal unlock process with Telstra but,when they put my IMEI
>number into their unlock tool it kept coming up with an error message - to
>the effect that the phone was not locked to Telstra - it was either
>unlocked
>or locked to another carrier.
>
>I told them that this was not the case, but all I got was the "that is
>what
>the system tells me" line. Their only suggestion was to call Applecare,
>which I did - they confirmed that their records showed the phone as being
>locked to Telstra!!
>
>I will spare you the endless phone calls, etc spent on trying to solve
>this.
>I worked with an understanding and patient Applecare rep and we finally
>got
>the phone unlocked. From what I gathered, Telstra had somehow got an error
>in the IMEI number recorded against my account (a discrepancy in the last
>digit) but addressing it involved (over several days) several resets of
>the
>phone and a re-registering of the phone by Apple in the middle of the
>process.
>
>Anyway, at the end of the day I got the "Congratulations your iPhone is
>now
>unlocked" message, got my phone all synched up again and off I went.
>
>
>The problem is this:
>
>It used to be that whenever I plugged the iPhone into the computer, it
>would
>fire up iTunes and synch the phone.
>
>Now it doesn't - that is, it doesn't fire up iTunes - when I fire up
>iTunes
>manually, the synch goes ahead as normal.
>
>
>I have checked in iTunes and:
>
>The iPhone software is up to date
>
>In the preferences/devices the "prevent from synching automatically" box
>is
>not checked - so this is all OK and the synch DOES happen when iTunes is
>started.
>
>If I select the iPhone in the sidebar and go to the "summary" tab, the
>"open
>iTunes when this iPhone is connected" box IS checked - but this is what is
>NOT happening.
>
>Any suggestions?
>
>
>Cheers
>
>
>Neil
>--
>Neil R. Houghton
>Albany, Western Australia
>Tel: +61 8 9841 6063
>Email: n...@possumology.com
>
>
>
>
>
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