I feel your pain and frustration Vladimir. Bigpond are saying that firmware can only be upgraded using a Windows PC, as firmware upgrades are all ".exe" files and thus cannot be upgraded from Mac, Linux, BSD or Unix computers, unless you run Windows in a virtual machine or similar environment.
So you need Windows installed in Parallels Desktop or Boot Camp or similar on your Mac to upgrade the firmware. Cheers, Ronni Sent from Ronni's iPad4 On 27/11/2012, at 8:18 AM, Vladimir James <ink...@bigpond.com> wrote: > Aside from coverage, I have found that Telstra's service for this Mac user > sucks. > > I have a wireless 3G plan using the NetComm 3G21WB modem. I received notice > that the modem urgently required an update, and since my download speeds had > been averaging less than 1 MBps, I made enquiries. I found that the update > required the use of a Windows machine. Well, I had deliberately divested > myself of Windows hardware and software. I complained. A week or so later, I > received replies from Technical Support: > > "First, I would like to extend my apologies for any inconvenience that this > issue had caused you. Unfortunately, firmware update file is only compatible > with a Windows computer. You can only update the 3G21 modem by using > downloading the file to a Windows Computer, connect the modem to the Windows > Computer using an ethernet cable. Lastly run the file from the Windows > computer to your modem. > If you have any other questions ...." > > And, another ... > > "We understand how hassle to do this upgrade. As far as benefit is concern it > will help your connection perform much better. For the meantime, the only way > that we can perform this upgrade is by connecting your modem to a Windows > machine, and run the download on that machine. Once done, you can now connect > using your MAC and receive the higher downlink speeds. > > BigPond is still finding its better solution on how we can establish such > process on MAC users soon." > > In case you missed it, they are telling me that I have to borrow or otherwise > acquire a different OS in order to update the equipment they sold me as a Mac > user. > > Still seething, > > Vlad James > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
