Hi Ronni Thanks for your help. I can't be sure that the two problems are linked, two out of two linked events is 100% of a very small sample.
RSSI is -47, so that does not seem to be the problem. I don't know if it was this level before I changed the batteries. It is a POP account which was originally set up automatically by inputting the email address and password. The incoming Mail Server is mail.iinet.net.au. The SMTP is iinet.net.au, when I choose to edit the SMTP list it shows that this is the description and that the server name is mail.iinet.net.au. The default ports are selected, as is SSL. Last night I got a message that the server could not be contacted through the default ports so I changed it to custom port 995 and that worked. Since then the computer has been rebooted and it is back to the original settings. At present both mail and the mouse are working. I forgot to say in the original message that it is a MacBook Air 13" 1.3 GHz i5DC/4GB/128GB running OS 10.8.5. This morning I also had a problem with Mail on my iPad 4 running iOS7. One of my accounts could receive mail but not send it. The SMTP was set to custom port 110, I tried custom port 995, powered off and on, all to no avail. So I deleted the account and set it up again, works fine on custom port 995 (selected automatically). I think we have gremlins! I could not think of a reason why the two events should be linked, they are both communications problems but different systems. I shall just have to hope it doesn't happen again. If it does I shall check the RSSI as well as the Mail settings. Best wishes from Diana Sent from my iPad > On 26 Oct 2013, at 1:33 pm, Ronni Brown <ro...@mac.com> wrote: > Hi Diana, > > I can't explain why or how the two incidents are related, but you have > indicated that they are. > > First - the Bluetooth Mouse dropping connection > If you are experiencing drop-outs the first thing to do is check the signal > strength, which is computed for Bluetooth devices as a 'Received Signal > Strength Indication' (RSSI) value. > While the connection stability may vary a touch with different RSSI values, > the following is a general guide to what constitutes a good or bad connection: > > 0 to -60 --> good > -61 to -70 --> OK > -71 to -90 --> poor > less than -90 --> bad > > There are several places you can check in OS X for this value: The Bluetooth > Menu, The Bluetooth System Preferences, & The RSSI Chart. > The Bluetooth menu: > If you have the Bluetooth menu extra activated (done in the Bluetooth system > preferences), then similarly to getting optional settings for audio devices > through the volume menu, you can hold the Option key while clicking this menu > to get additional information and settings for Bluetooth devices. > With the optional Bluetooth menu activated, select your listed Bluetooth > device and the submenu for it should show the detected RSSI value for it. > --- > Second - Check the email Account Settings: > What iiNet Account settings do you have? Is it a POP or IMAP Account? > Incoming Mail Server: mail.iinet.net.au > Outgoing Mail Server (SMTP): mail.iinet.net.au > Use Default Ports: (25, 465, 587) > Or are you using a Custom Port... What Port is SMTP? > Is SSL 'checked' or 'unchecked'? > > Cheers, > Ronni > > 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" > 2.3GHz / 8GB / 750GB @ 7200rpm HD > > OS X 10.9 Mavericks > Windows 7 Ultimate (under sufferance) > >> On 26 Oct 2013, at 12:14 pm, Diana & Graham Stevens <diag...@iinet.net.au> >> wrote: >> >> Hi All >> >> I hope you are having a pleasant weekend. We are having two problems with >> Graham's MacBook Air and they appear to be linked, if you cure one the other >> is cured too. I don't understand why. >> >> Problems >> 1. Mail does not arrive. >> 2. Bluetooth mouse not seen. >> >> Yesterday using the trackpad I changed the SMTP port (to be the same as my >> account on my MacBook Pro), the mail arrived and the mouse was reactivated. >> >> Today the same two problems, I decided the mouse batteries must be causing >> the mouse to disappear so first I replaced the batteries, deleted the mouse >> and reconnected. As soon as it connected I heard the mail arrive. >> >> Can anyone explain why this should happen? It is just inconvenient at >> present but I should like to know if it is a sign of some basic problem >> which we should address. >> >> Best wishes to all from Diana > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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