Hi Jennifer Normally, if you click on the message in the Outgoing Mailbox, it will give you a pop up message as to why it's not going. This can give some more to the issue. But one thing to check is the following.
Go to Settings - Mail, Contacts, Calendars. Then go into the account in question. Where it says "Outgoing Mail Server" tap on what you have listed underneath for the SMTP. It will then list the "Primary Server" and have the setting for your ISP. Tab on this again, which will open a new "Setting window". Under Outgoing Mail Server, you will normally then see the Hostname (which should be the same as the above ISP setting). But also check if there is anything listed in the Username and Password part. (and if SSL is on, and Authentication and Server Port are set). I personally have these set with my full email address, my password for that account, SSL on (but can be off depending on your ISP's setting). Authentication I have set to Password. And Port can differ as well, but it's normally 587 or 25. The reason I have these set, is the outgoing mail server then works if I'm using my iPad on a different network to it's normally one. (i.e. using iinet and home, but Telstra on the road). If the SMTP doesn't "authenticate" then email won't send when the ISP settings are different. Try adjust some of these and see how goes. Or if you find it doesn't work, and you find the "error message" that is showing in the Outgoing Box, let us know and we can offer a bit more. Hope that helps. Kind regards Daniel --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <daniel AT macwizardry.com.au> Web: <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. On 11/05/2014, at 10:40 AM, Jennifer Lefroy <lefroy.jenni...@gmail.com> wrote: > Good Morning Everyone, > > I have a new 4th Gen iPad. I backed up our old Gen 1 and restored to the new > one via iTunes. All seems to have gone well (so far) except that outgoing > mail cannot be sent, but sits in the out box. I have checked that the > outgoing mail server is exactly the same as on the old iPad and have tried > powering off. The mail still sits in the outbox. Incoming mail is received. > Does anyone have any suggestions or should I contact our server? > > Thank you, > Jennifer > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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