Hi Jon, It is difficult for us to give support through a third party - we need to sometimes ask for more information from the user, then give suggestions, and receive the results of the suggestions. Conversing through a third party to pass on the info to the user and then send back this information to the third party to send to the list, is time consuming and more difficult. It would be better if your friend/s joined the WAMUG mailing list so they could directly post to the list and receive help.
NOTE: If the lady has installed MacKeeper we will need to give her instructions how to correctly uninstall the terrible "Junk ware" known to cause all sorts of problems. But from what the lady has described to you below she might have 'Smart Shopper' or 'MacSmart ' installed on her Mac? If so there could be a trojan - sometimes referred to as "Vidx" installed. Ask her to: Check in the Safari menu bar - Safari > Preferences > Extensions 1. If "Macsmart" or any other "Smart Shopper" type extension is there, select it and Uninstall the "MacSmart" extension. Do the equivalent in Firefox and Chrome, if she uses either of those browsers. 2. In the Applications folder she may (or may not) have an item with the name "Vidx," or "MacSmart," or perhaps by some other name. If so, it should be deleted. 3. Restart the Mac and Restart Safari Cheers, Ronni Sent from Ronni's iPad4 > On 14 Aug 2014, at 1:42 pm, David Noel <lis...@aoi.com.au> wrote: > > I strongly recommend using the Adware Removal Tool on > http://www.thesafemac.com/art/. It's free, and filters off all adware on all > (as far as I know) your browsers. > > David Noel > 2014 Aug 14 > > > > >> On 14 August 2014 13:00, Stephen Chape <chap...@bigpond.com> wrote: >> Has she installed Mac Keeper at some point ? >> >>> On 14 Aug 2014, at 12:28 pm, Jon Davison <jondcamera...@me.com> wrote: >>> >>> A friend of mine uses Safari 7.0.5, and she has hundreds of adds popping >>> up, all in their own window, they appear in the browser and windows behind >>> the browser. Often the address bar on these adds is 'Mac Keeper'. >>> To get around this, she used an open source add blocker ABP which seemed to >>> block some adds. For instance seven hundred and twenty adds were blocked >>> over two days. Now Safari is showing say up to 12 adds are being blocked >>> over 10 minutes. But others are appending in windows all the time. >>> >>> She has emptied the history and cache, plus cleaned the system with Onyx >>> and Disk Utilities. >>> >>> Mavericks OS 10.9.4/4GB RAM/2.3 GHz//MacBook Pro 2013/15" screen/ >>> >>> Any idea how she may stop this? or is this a virus issue? >>> >>> >>> Thanks >>> John >>> >>> John W Davison >>> Photographer/Art Director >>> Eye in the Sky Productions >>> 'The Corner Studio' >>> The Tresillian Centre >>> 21 Tyrell St >>> Nedlands >>> Western Australia >>> m: 0403 235938 >>> e: j...@eyeinthesky.com.au >>> Facebook: jondcameraman >>> w: www.eyeinthesky.com.au >>> w: www.tresillianartists.org >>> Member: ISAP >>> (International Society for Aviation Photographers)
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