Hi Stephen, Try starting iTunes in Safe Mode. 1. Hold down Command+Option and click to open iTunes 2. Continue holding the 'Command + Option' keys until you see the iTunes Safe Mode warning. This will open iTunes in Safe Mode
Starting iTunes in Safe Mode allows you to be able to check things and follow prompts that iTunes shows you. It allows iTunes to download and update iTunes components. Safe Mode disables any non generic plugins / add-ons etc, allowing iTunes to go back to bare operating basics. Cheers, Ronni Sent from Ronni's iPad4 > On 28 Sep 2014, at 6:06 pm, Stephen Chape <chap...@bigpond.com> wrote: > > Hi folks, > > I just tried to update from iOS8.0 to iOS8.0.2 on my iPhone 5. > Two times I got the message:- > > “iTunes could not connect to this iPhone - session ID is missing” > > Any ideas what the issue could be here please ? > > > Regards, > Stephen Chape > > Mac by choice > Windows because my employer knew no better
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