I have no idea how to do a full restore when attached to the laptop.  MacBook 
Pro  OS 10.11.1

B
> On 23 Dec 2015, at 17:54, Susan Hastings <shasti...@iinet.net.au> wrote:
> 
> Bill, I suggested two things. One was doing a hard reset of the phone, the 
> other was doing a full restore attached to your Mac. So, it’s not clear if 
> you have done both. cheers, Susan.
> 
>> On 23 Dec 2015, at 8:46 AM, Bill Parker <ren...@westnet.com.au 
>> <mailto:ren...@westnet.com.au>> wrote:
>> 
>> Thansk Susan,
>> 
>> 
>> Tried that but the only things that has changed was the message count from 
>> 20,621 to 20,622 although two messages were received.
>> 
>> Bill
>>> On 23 Dec 2015, at 15:39, Susan Hastings <shasti...@iinet.net.au 
>>> <mailto:shasti...@iinet.net.au>> wrote:
>>> 
>>> Hi Bill, have you tried resetting the phone by pressing down the on off key 
>>> and the home key together. You have to hold them down until it begins to 
>>> restart.
>>> 
>>> Have you tried linking it to your computer and doing a restore as a new 
>>> phone, then Using your backup to restore things.
>>> 
>>> Cheers, Susan.
>>> 
>>> 
>>> Sent from my iPad
>>> 
>>> On 23 Dec 2015, at 8:15 AM, Bill Parker <ren...@westnet.com.au 
>>> <mailto:ren...@westnet.com.au>> wrote:
>>> 
>>>> 
>>>> 
>>>>> Begin forwarded message:
>>>>> 
>>>>> From: wamug.org.au-wamug-ow...@lists.wamug.org.au 
>>>>> <mailto:wamug.org.au-wamug-ow...@lists.wamug.org.au>
>>>>> Date: 23 December 2015 at 15:11:26 AWST
>>>>> To: ren...@westnet.com.au <mailto:ren...@westnet.com.au>
>>>>> Subject: The results of your email commands
>>>>> 
>>>>> The results of your email command are provided below. Attached is your
>>>>> original message.
>>>>> 
>>>>> 
>>>>> - Unprocessed:
>>>>>    My “ancient” iPhone 4 seems to be out of control.  The system is  V 
>>>>> 7.1.2 and there is 263MB of space.
>>>>>    The battery is now dying after 6 hours and less with limited use.
>>>>>    However, there are some emails that cannot be deleted ( except by 
>>>>> switching the phone OFF then ON)
>>>>>    The Email inbox is now showing 20,621 messages  but actually empty.
>>>>>    The Email sent box has shown 116 messages but actually empty and 
>>>>> doesn’t change even if I do send messages.
>>>>>    Last night it made spontaneous call ( at 10.00 pm) to a number in my 
>>>>> contacts list based in Melbourne.
>>>>>    The main screen also went blank and only was restorable by pressing 
>>>>> the on/off switch at the top, not the button at the bottom.
>>>>>    Its only used for phone and txt messages with the occasional picture 
>>>>> taken and not much else.  Its on 24/7.
>>>>>    Time to dump?
>>>>>    Bill
>>>>> 
>>>>> - Ignored:
>>>>>    Dr Bill Parker
>>>>>    ren...@westnet.com.au <mailto:ren...@westnet.com.au>
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> - Done.
>>>>> 
>>>>> 
>>>>> From: Bill Parker <ren...@westnet.com.au <mailto:ren...@westnet.com.au>>
>>>>> Date: 23 December 2015 at 15:11:23 AWST
>>>>> To: wamug.org.au-wamug-requ...@lists.wamug.org.au 
>>>>> <mailto:wamug.org.au-wamug-requ...@lists.wamug.org.au>
>>>>> Subject: Wonky iPhone
>>>>> 
>>>>> 
>>>>> Dear Wamuggers,
>>>>> 
>>>>> My “ancient” iPhone 4 seems to be out of control.  The system is  V 7.1.2 
>>>>> and there is 263MB of space.
>>>>> 
>>>>> The battery is now dying after 6 hours and less with limited use.
>>>>> 
>>>>> However, there are some emails that cannot be deleted ( except by 
>>>>> switching the phone OFF then ON)
>>>>> 
>>>>> The Email inbox is now showing 20,621 messages  but actually empty.
>>>>> 
>>>>> The Email sent box has shown 116 messages but actually empty and doesn’t 
>>>>> change even if I do send messages.
>>>>> 
>>>>> Last night it made spontaneous call ( at 10.00 pm) to a number in my 
>>>>> contacts list based in Melbourne.
>>>>> 
>>>>> The main screen also went blank and only was restorable by pressing the 
>>>>> on/off switch at the top, not the button at the bottom.
>>>>> 
>>>>> Its only used for phone and txt messages with the occasional picture 
>>>>> taken and not much else.  Its on 24/7.
>>>>> 
>>>>> Time to dump?
>>>>> 
>>>>> Bill
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> Dr Bill Parker
>>>>> ren...@westnet.com.au <mailto:ren...@westnet.com.au>
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>> 
>>>> Dr Bill Parker
>>>> ren...@westnet.com.au <mailto:ren...@westnet.com.au>
>>>> 
>>>> 
>>>> 
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>> 
>> Dr Bill Parker
>> ren...@westnet.com.au <mailto:ren...@westnet.com.au>
>> 
>> 
>> 
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> 
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Dr Bill Parker
ren...@westnet.com.au



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