Hi Alan, Check your mail account settings. IMAP settings for Telstra Mail™ IMAP is the recommended setting for Telstra Mail customers
Account type Account type: IMAP Incoming server details Incoming server address: imap.telstra.com Incoming server port: 993 Encrypted connection: SSL Outgoing server details Outgoing server address: smtp.telstra.com Outgoing server port: 465 (recommended) or 587 SMTP authentication: On Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587 Username & Password Enter your full email address (ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’) Enter your Telstra email account password (case sensitive) Other settings to check Ensure the checkbox is ticked for ‘Outgoing server requires authentication’. https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-email-on-the-bigpond-platform-on-your-tablet-or-mobile <https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-email-on-the-bigpond-platform-on-your-tablet-or-mobile>> <https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-mail-on-mac-osx-10.10-and-above <https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-mail-on-mac-osx-10.10-and-above>> Cheers, Ronni 13-inch MacBook Air (April 2014) 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz 8GB 1600MHz LPDDR3 SDRAM 512GB PCIe-based Flash Storage macOS Sierra 10.12.3 > On 15 Mar 2017, at 11:11 am, Alan Fenton <alc...@bigpond.com> wrote: > > Hello. > All show in Host Name. imap.telstra.com <http://imap.telstra.com/>. > > From Alan. > > > > > >> On 15 Mar 2017, at 11:00 am, Ronni Brown <ro...@mac.com >> <mailto:ro...@mac.com>> wrote: >> >> Hello Alan, >> >> As Rob has mentioned -- >> Are all the email accounts IMAP or POP? >> Telstra Mail recommends using IMAP >> >> Regards, >> Ronni >> >>> On 15 Mar 2017, at 10:45 am, Alan Fenton <alc...@bigpond.com >>> <mailto:alc...@bigpond.com>> wrote: >>> >>> Hello, >>> The accounts are all Telstra. Telstra is at fault. I want to get an email >>> account that is not with Telstra or any other phone company. >>> So that is why I was suggested Gmail and Hotmail. >>> From Alan. >>> >>>> On 15 Mar 2017, at 10:38 am, Rob Phillips <r.phill...@iinet.net.au >>>> <mailto:r.phill...@iinet.net.au>> wrote: >>>> >>>> Who are your accounts with, and do they use IMAP or POP? Without this >>>> information Ronni won't be able to solve your problem.. :-) >>>> Rob >>>> >>>> >>>> On 15/3/17 10:16 am, Alan Fenton wrote: >>>>> Hello. >>>>> Telstra lost 5 email accounts Monday when I updated my mobile hotspot >>>>> modem and added to my Telstra account. >>>>> Tuesday night I got back 4 accounts. >>>>> Today rang telstra to get last account. Waiting for return call. >>>>> I have this problem when I update telstra hardware due I think to having >>>>> Bigpond and Telstra faulty links between my account. >>>>> A person at Telstra shop in Armadale suggested I get a Gmail or Hotmail >>>>> account. >>>>> Any suggestions? >>>>> From Alan.
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