I should also mention that this problem has persisted through several updates of Office and also several updates of the actual Update app.
From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Neil Houghton <n...@possumology.com> Reply-To: <wamug@wamug.org.au> Date: Monday, 18 March 2019 at 17:32 To: <wamug@wamug.org.au> Subject: Re: Update Office 365 Hi Severin, This may or may not be relevant to your situation. I have been finding MS AutoUpdate problematic for a while – though I do have a working “workaround” I have Office 365 installed on 3 different computers – all are running OSX 10.11.6 – so an older OS than you. On one of the computers AutoUpdate works fine. On the other two I have the same problem and it was not immediately apparent exactly what the problem was until I tried updating the apps one at a time (ie uncheck all the apps except one) and carefully watched what happened: The app downloads as expected. The app installs as expected. The app verifies as expected. THEN The app starts downloading again! After digesting this madness, I found that if I quit Autoupdate while it was trying to re-download it and then reopened Auto update it would now recognise that the app was updated and not show that there was any update available. I can then do the same with one of the other apps. This is obviously a bit of a pain – but I have more pressing matters to deal with so, for the moment, my update workflow on the 2 problematic computers is: I have created an alias to the Microsoft Autoupdate app that is easily accessible. I have set Autoupdate to notify me when updates are available but not to update automatically. When it is update time I fire up Autoupdate and select one app to update and then quit Autoupdate when it tries to download a second time. I then repeat the process for the other four office apps. A final launch of Autoupdate now confirms that I am up-to-date. Of course, your problem might be completely different and unrelated – but it would be easy to check by manually initiating the update of one app only and carefully watching the process to see where the problem arises. HTH Cheers Neil From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Severin Crisp <sevcr...@westnet.com.au> Reply-To: <wamug@wamug.org.au> Date: Monday, 18 March 2019 at 13:39 To: WAMUG List <wamug@wamug.org.au> Subject: Update Office 365 I have High Sierra on a MacBook Air. I have never before had any trouble with the MSoft updates of Office 365. The current update (16.23.0) apparently runs, downloads the update bits for Excel, Power Point and Word then halts in the installation - “…unable to download several update segments. Try again….. It has continued to fail over the last 2 weeks. Suggestions please! Severin Crisp ________________________________ Assoc Prof Severin Crisp, FIP, FAIP Clarence Estate, 55 Hardie Rd, Albany, Western Australia, 6330 (Home: 15 Thomas St, Mount Clarence, Albany, Western Australia, 6330) Ph 0484 624 741 Email: sevcr...@westnet.com.au ________________________________ -- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings & Unsubscribe - -- The WA Macintosh User Group Mailing List -- Archives - Guidelines - Settings & Unsubscribe -
-- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
