G’day all. Has anyone had problems with their email (Apple Mail) since updating to the latest macOS or iOS? My iMac is running macOS 13.4.1 Ventura and my iPhone XR and iPad Pro (9.7-inch) are both running iOS 16.5.1. The problem I am having is this:
I have an Internode (service provider) account that has a main mailbox but also allows up to four extra mailboxes. I have utilised three extra so I am using four and hence have four email accounts in Mail for Internode. I also have a Hotmail account. The main Internode account (this “smudders" one) is accessed only from my iMac. The three others, “iPhone", “iPad" and “2effs” (abbreviated mailbox names) are received on the iPhone XR, the iPad Pro and the iMac (as is the Hotmail). However, since 26 June for my iMac and 27 June for my iPhone they will not receive any mail from the “iPhone” or “iPad” mailboxes. More appropriately, they cannot access the mailboxes. The iMac brings up a dialogue box with Online Status “iPhone" authentication failed and the same for the “iPad” mailbox but with the mailbox address of “iPad” instead. The iPhone XR brings up an “Account Error” with the details as Cannot Get Mail iPhone Email is currently unavailable. The same for the "iPad” mailbox. Interestingly, I finally got around to checking my iPad Pro today and guess what? It’s accessing and downloading the mail no problems! The iMac has no problems accessing the “smudders and “2effs” mailboxes and the iPhone XR can access the “2effs” mailboxes OK too. (Hotmail is fine on both devices too.) I have checked with Internode and all is working well their end. Their advice was that the updates may have upset something my end. They also suggested and a little bit of internet research seems to indicate that if I delete the accounts and re add them, that may solve the problem. I download all my emails from Internode physically onto my various devices. The iMac is the main repository for all mailboxes with emails going back to 2008 when I first got a Mac. The iPhone XR also a small repository of emails. Once downloaded, the emails are deleted off the Internode server after about 30 days from memory. Which brings me to my main question: If I delete the “iPhone” and “iPad” accounts from the iMac and reinstall them, will I lose all those old emails? The same for the iPhone XR? I do have the emails backed-up as the system is backed-up regularly with Carbon Copy but the point is would I lose the emails from the iMac and or iPhone hard drives? I hope that all makes sense. Pete Smith iMac 2017 Retina 5K, 27-inch 4TB solid state HDrive macOS Ventura 13.4.1 Processor: 4.2 GHz Quad-Core Intel Core i7 Memory: 64GB 2400 MHz DDR4
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