Based on Jon's suggestion and your response, I'd check the 'new' computer to see if a firewall is installed blocking outbound ports. Many cable companies require one - though some (Adelphia) don't tell you that until they shut you down after your computer becomes infected. The new Mac may have come with a firewall bundled, or the cable company may have installed one with the connection.
Another idea... try downloading a different browser and see if the problem is the same. It could be browser related. One more idea... make sure the browser isn't set to automatically block cookies - most login screens require a cookie. I ran into a similar problem with an online banking site because I denied a cookie I didn't recognize the first time I tried to login and Web Buddy (McAfee Internet Security) remembered it. Once I set Web Buddy to allow cookies from the domain, everything worked fine. :) Good luck, Tom Fosson At 10:51 AM 02/04/2003 -0500, you wrote:
! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !Hi Jon, thanks for responding. She's still got her old computer, and it did still connect to the cart... but it was painfully slow. Unfortunately she lives in a somewhat rural area, and dialup access never seems to get over 33k, never up to 56k. She'd gone to cable access hoping it'd improve things - it's done wonders for everything else, except this. Pretty frustrating. I've asked her about a backup modem in her new computer - I'll have to get back to you on that avenue of investigation. She reported this morning that an associate of hers who also has a Mac, and is on a different service provider, got into the cart just fine. Agh! You think it'd go over well if I just told the client she had to move? ;-) Guess not. If any other ideas come to mind, I'd love to hear them. Going to keep on trying with the cart makers (to see if they encountered this with any client), and with the hosting company for the client's website... Thanks Alida ----- Original Message ----- From: "Jon Haworth" <[EMAIL PROTECTED]> > Odd problem... one straw I can think of that might be worth grasping at is > to find out if the ISP does any outbound port blocking. > > For example, the Plesk control panel - extremely funky hosting admin > software - works via port 8443 (I think). If the ISP is blocking > non-standard ports this might be affecting access... this is a very long > shot though :-) > > Since it's happened since an upgrade though, I'd definitely say the problem > lies with the new provider. Can your client still work the admin pages via > her backup 56k? (she does have a backup modem, right?) > > Cheers > Jon
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