Jim, this is the form you should fill:

http://www.lulu.com/help/email_support.php?fKindOfHelpNeeded=1

I also offered to email you a copy of the book.

The message you posted on the lulu site is unprofessional because
damaging to the web2py book sales while the problem is probably on
your side and not related to the book content.

Massimo

On Jun 30, 1:17 pm, jayvandal <jayvan...@gmail.com> wrote:
> I am looking at WEB2PY aand found the book on WEB2PY page. I went to
> Lulu and tried to download the book, using my credit card. It appeared
> to accept the credit card and had word "download". But when I tried to
> find the book on my computer, it wasn't anywhere.
> I tried to contact Lulu but couldn't find any phone numbers, a email
> link was there, but only automated responses appeared.
>
> Has anybody done any business with Lulu? Is it a real business or just
> a scam?
> Thanks  for any info or advice.
> The amount is not big, but I hate to be taken.
> JIm
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