On Dec 3, 2007 6:38 PM, David Van Couvering <david at vancouvering.com> wrote: > Hm, I got the email this time, but it's a bug id that works internal > to Sun only: 6636848, or > http://bt2ws.central.sun.com/CrPrint?id=6636848. > > I tried typing this into the open solaris bug tracking tool, and it > says the bug doesn't exist. I did a full text search for mysql and > got 9 hits, none of which are my bug. I also tried limiting to > "solaris/utilities" and got nothing, and the actual category it > searched for was cdwx/utility. > > This is *soooo* broken! I don't know how *anybody* can use this bug > tool!! What are people *really* doing to manage their issues?
They don't use this tool to manage them. They use an internal one called bugster. > Just to summarize the problems I'm having: > > * The first time I logged a bug, it said "the bug has been logged" and > gave me *no* reference to the bug id, even the number let alone a link > to its entry > * I never got an email That's because any bugs entered have to be manually triaged by a person before they actually get turned into a "real bug." Once that happens, you'll get an email. > * A search for it showed up nothing - and the search tool is brain > dead. I can't search by bugs I logged or bugs assigned to me or > anything like that. It's like a demo search UI. Unfortunately, due to privacy, confidentiality, and resources external users are extremely limited in what they can do. > * The categories in search don't even match up to the categories > available when creating a bug Now that I haven't seen. > * The *second* time I logged it, I got an email, but with a *Sun > internal* bug id (bugster), and when I tried to use this bug id > externally, no go, and search still came up empty (see above). Unfortunately, depending on the bug you filed there are two possibilities: 1) It hasn't been "sync'd up yet" to the external bug website (bugs.opensolaris.org) 2) The bug involves security or is against a software component that is not open source yet and thus will not be made available on the external bug tracker -- Shawn Walker, Software and Systems Analyst http://binarycrusader.blogspot.com/ "To err is human -- and to blame it on a computer is even more so." - Robert Orben
