§ 164.520 Notice of privacy practices for protected health information
…
(vi) Complaints. The notice must contain a statement that individuals may complain to the covered entity and to the Secretary if they believe their privacy rights have been violated, a brief description of how the individual may file a complaint with the covered entity, and a statement that the individual will not be retaliated against for filing a complaint.
§ 164.530 Administrative requirements.
(a)(1) Standard: personnel designations. (i) A covered entity must designate a privacy official who is responsible for the development and implementation of the policies and procedures of the entity.
(ii) A covered entity must designate a contact person or office who is responsible for receiving complaints under this section and who is able to provide further information about matters covered by the notice required by § 164.520.--------Original Message-----
From: Deborah Campbell [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 18, 2003 12:34 PM
To: WEDI SNIP Privacy Workgroup List
Subject: RE: Grievance, Notice of PPI survived another list serve about this same question. We do have to say in the Notice that they can complain directly to the Secretary. But the regs do not say you have to list the contact info for them (you do for your organization.)
After asking the other list serve, the majority of people said they were not including the contact info for the Secretary in their Notice. But they would include it in a resolution letter about a complaint and would supply it if they were asked.
Hope that helps.
Deborah Campbell
Compliance CoordinatorDominion Dental Services, Inc.
115 South Union Street, Suite 300
Alexandria, Virginia 22314Phn: (703) 518-5000 ext. 3035
Fax: (703) 518-8849
Toll Free: 888-518-5338
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-----Original Message-----
From: Craig Moen [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, March 18, 2003 2:35 PM
To: WEDI SNIP Privacy Workgroup List
Subject: Grievance, Notice of PP
On our notice we have listed detailed information on who to contact at our
office in the event of a complaint. We also state that the patient may
complain directly to the U.S. Secretary of DHHS.
1. Does that need to be listed?(seems like I remember it has to be on the
NPP)
2. Do we need to list the address/contact to file a complaint specifically
to DHHS as we did to complain to us?Craig Moen
Director of Rehab
THERAPY 2000
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The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time.
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The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time.
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