THE WHATIS.COM WORD-OF-THE-DAY August 20, 2002 call center ______________ TODAY'S SPONSOR: VeriSign - The Value of Trust
Secure all your Web servers now - with a proven 5-part strategy. The FREE Server Security Guide shows you how to deploy the latest encryption and authentication techniques, deliver transparent protection with the strongest security without disrupting users, and more. Get your FREE Guide now: http://WhatIs.com/r/0,,5088,00.htm?FreeGuide ______________ TODAY'S WORD: call center See our definition with hyperlinks at http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci211736,00.html A call center is a central place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. ________________________ SELECTED LINKS: The Call Center Magazine Web site is devoted to call center news. http://www.callcentermagazine.com SearchCRM.com has information about the use of call centers in customer relationship management. http://searchcrm.techtarget.com/bestWebLinks/0,,sid11_tax1156,00.html SearchEBusiness.com offers information about the use of call centers in Internet commerce. http://searchebusiness.techtarget.com/bestWebLinks/0,,sid19_tax283001,00.html ______________________ RELATED NEWS | Call centers: The factory floor of the 21st century For most of the past century, the factory floor offered a path upward for Americans short on education. But millions of "good" manufacturing jobs have fallen victim to automation and global competition, leaving many low and semi-skilled workers to turn to a 21st century replacement: the telephone call center. http://searchebusiness.techtarget.com/originalContent/0,289142,sid19_gci818948,00.html ______________________ WHATIS DISCUSSION FORUM | Challenge #12: Defraggers Anthony, an end-user on a large enterprise network, began to notice a significant decrease in performance on his six-month-old Win2000/XP machine. Anthony figured he would just run his workstation's built-in defragger, but his network administrator had something else in mind. THE CHALLENGE: Should end-users ever be allowed to defrag their own machines? >> Take the challenge http://whatis.discussions.techtarget.com/WebX?[EMAIL PROTECTED]@.1dcfae0e/105!viewtype= ______________________ QUIZ #7 | Protocols How much do you know about IT protocols? Take our quiz and find out! http://searchsystemsmanagement.techtarget.com/sDefinition/0,,sid20_gci558485,00.html ______________________________ RECENT ADDITIONS AND UPDATES [1] characteristic impedance of free space http://whatis.techtarget.com/definition/0,,sid9_gci845268,00.html [2] pixelation http://whatis.techtarget.com/definition/0,,sid9_gci844539,00.html [3] vertical line http://whatis.techtarget.com/definition/0,,sid9_gci844400,00.html [4] messaging http://searchsystemsmanagement.techtarget.com/sDefinition/0,,sid20_gci212554,00.html [5] HDCD http://whatis.techtarget.com/definition/0,,sid9_gci843768,00.html ____________________________________________________________________ ::::::::::::::::::: WHATIS.COM CONTACTS ::::::::::::::::::: LOWELL THING, Site Editor ([EMAIL PROTECTED]) ____________________________________________________________________ MARGARET ROUSE, Assistant Editor ([EMAIL PROTECTED]) ___________________________________________________________________ :::::::::::::::::::: ABOUT THIS NEWSLETTER ::::::::::::::::::::: Published by TechTarget (http://www.techtarget.com) TechTarget - The Most Targeted IT Media Copyright 2002, All Rights Reserved. If you would like to sponsor this or any TechTarget newsletter, please contact Gabrielle DeRussy at [EMAIL PROTECTED] Unsubscribe from 'Word of the Day' - Simply Reply to this e-mail with REMOVE within the Body or Subject > or - Go to: http://WhatIs.techtarget.com/register - Log in to edit your profile. - Click on the link to edit e-mail subscriptions. - Uncheck the box next to the newsletter you wish to unsubscribe from. - When finished, click "Save Changes to My Profile."
