THE WHATIS.COM WORD-OF-THE-DAY September 10, 2002 self-scanning checkout ______________ TODAY'S SPONSOR: VeriSign - The Value of Trust
Secure all your Web servers now - with a proven 5-part strategy. The FREE Server Security Guide shows you how to deploy the latest encryption and authentication techniques, deliver transparent protection with the strongest security without disrupting users, and more. Get your FREE Guide now: http://WhatIs.com/r/0,,5488,00.htm?FreeGuide ______________ TODAY'S WORD: self-scanning checkout See our definition with illustration and hyperlinks at http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci848460,00.html Self-scanning checkout is an automated process that enables shoppers to scan, bag, and pay for their purchases without human assistance. Typically, an automated checkout stand looks very much like a traditional checkout stand except that the shopper interacts with a computer's user interface instead of with a store employee. The shopper begins the checkout process by touching the computer's welcome screen. Once the checkout has been initiated by the shopper, the computer's animated voice provides the shopper with step-by-step instructions about how to scan their items and where to place them once they've been scanned. When the shopper scans an item, the item's barcode is deactivated. (If the barcode is not deactivated by a scan, an alarm system sounds when the shopper leaves the store.) The barcode provides the computer with the information it needs to determine what item is being scanned, as well as the item's weight and current price. When the computer's animated voice directs the shopper to place the scanned item in a waiting shopping bag, the item is really being placed on a security scale. If you tried to fool the system by scanning a candy bar and putting a roast beef in your bag instead, the system would tell you to remove the item and scan it again. At the same time, the system would alert a cashier supervisor to pay attention to what was going on at that particular checkout stand. Typically, there is a cashier supervisor for every four self-scanning stations. Depending on the system, payment at a self-scanning checkout can be made by debit card, credit card, or cash. RELATED TERMS: user interface http://searchwebservices.techtarget.com/sDefinition/0,,sid26_gci214505,00.html barcode http://whatis.techtarget.com/definition/0,,sid9_gci213536,00.html ______________________ SELECTED LINKS: NCR provides an overview of their self-scanning system. http://www.ncr.com/products/pdf/hardware/SCOT_fastlane.pdf Erika Morphy explains why self-checkout technology is gaining popularity. http://www.crmdaily.com/perl/story/16162.html SearchCRM.com provides links to information about customer relationship management technologies like self-scanning checkout systems. http://searchcrm.techtarget.com/bestWebLinks/0,289521,sid11_tax286887,00.html Mike Copeland writes about customer reaction to self-scanning checkouts. http://www.wacotrib.com/biz/newsfd/auto/feed/business/2002/05/14/1021432858.03468.0333.8357.html ______________________ WHATIS DISCUSSION FORUM | Challenge #14: Help! Am I infected? 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