THE WHATIS.COM WORD-OF-THE-DAY   
January 3, 2003

supplier relationship management 
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TODAY'S WORD: supplier relationship management 

See our complete definition with hyperlinks at
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Supplier relationship management is a comprehensive approach to
managing an enterprise's interactions with the organizations that
supply the goods and services it uses. The goal of supplier
relationship management (SRM) is to streamline and make more
effective the processes between an enterprise and its suppliers just
as customer relationship management (CRM) is intended to streamline
and make more effective the processes between an enterprise and its
customers. 

SRM includes both business practices and software and is part of the
information flow component of supply chain management (SCM). SRM
practices create a common frame of reference to enable effective
communication between an enterprise and suppliers who may use quite
different business practices and terminology. As a result, SRM
increases the efficiency of processes associated with acquiring goods
and services, managing inventory, and processing materials. 
According to proponents, the use of SRM software can lead to lower
production costs and a higher quality, but lower priced end product.
SRM products are available from a number of vendors, including 12
Technologies, Manugistics, PeopleSoft, and SAP. 

RELATED TERMS:

supply chain management 
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SELECTED LINKS:

SearchSAP.com provides "Best Web Links" to articles about supplier
relationship management.
http://searchsap.techtarget.com/bestWebLinks/0,289521,sid21_tax289184,00.html

iSource provides an article, "The Essentials of Supplier Relationship
Management."
http://www.isourceonline.com/article.asp?article_id=2251

ComputerWorld has a story, "SAP launches supplier relationship
management product."
http://www.computerworld.com/storyba/0,4125,NAV47_STO67233,00.html

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