https://bugzilla.wikimedia.org/show_bug.cgi?id=17248
Summary: After replying to a ticket, ticket does not unlock
Product: Wikimedia
Version: unspecified
Platform: All
OS/Version: All
Status: NEW
Severity: minor
Priority: Normal
Component: OTRS
AssignedTo: tstarl...@wikimedia.org
ReportedBy: rjd0060.w...@gmail.com
When replying to a ticket, the ticket should automatically unlock itself after
the reply is sent. It remains locked to the agent who then has to manually
unlock it.
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