https://bugzilla.wikimedia.org/show_bug.cgi?id=17569
Summary: Getting follow-up notifications for tickets that we
don't own
Product: Wikimedia
Version: unspecified
Platform: All
OS/Version: All
Status: NEW
Severity: enhancement
Priority: Normal
Component: OTRS
AssignedTo: tstarl...@wikimedia.org
ReportedBy: rjd0060.w...@gmail.com
We should only get follow up notification emails for replies that come in to
tickets that we own, however, we're getting them for others (tickets that we've
not even touched). See
https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketHistory&TicketID=2483572
for example.
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