Hi everyone, Some teams from the 'early days' have been using OTRS <https://en.wikipedia.org/wiki/OTRS>, now VRTS, to handle incoming emails for their Wiki Loves Monuments competition. VRTS is a closed email system that allows multiple 'agents' access to the incoming emails sent to one email address, and to process these emails as a team. Wikimedia project volunteers also use VRTS to answer emails from readers, they are called the Volunteer Response Team <https://en.wikipedia.org/wiki/Wikipedia:Volunteer_Response_Team>, and have queues and agents in several languages.
Because these WLM-related queues had become inactive and seemingly abandoned, and received only spam, all WLX-queues were closed last January. I have now started a procedure on the VRT-wiki to open up the general WLM-queue for the international team, since our email address is connected to our queue, and we need to have access to the email address for obvious reasons. As far as I can see, there has been no consultation of the people working on WLX-competitions (so also Wiki Loves Earth, for instance) and therefore wanted to notify those that had a queue in the past and also might want to have their queue restored. For those of you that have access to the closed vrt-wiki, my request can be found here <https://vrt-wiki.wikimedia.org/wiki/Administrator_requests#Re-opening_wlx-queues>. Please join the conversation if the same situation applies to you If you have moved on to a different system for receiving and sending email about Wiki Loves Monuments and are not using VRTS as a platform anymore, or never used VRTS for WLM, no action is needed. Best, Ciell [image: Screenshot 2022-01-31 at 19-32-25 List of queues - VRT Wiki(1).png]
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