David; I think Charles and Andreas have gotten beyond the original issue and are talking about the real problems that exist.
"cumbersome" doesn't strike me as a hugely unfair way of putting it... @Richard; I've always been disappointed in WMF support of OTRS, it being a key point of contact. I burned out of OTRS recently (just taking a break till more time comes available) when we cleared out the whole queue (I handled something like 300 tickets in a month) but I see it is already back at massive-scale... Apparently we will finally be getting a software upgrade "soon", but even that is not entirely fit for purpose. Overall these are not easy problems to fix; I think we desperately need to implement pending changes, and the WMF should enforce this system. There are technical/community drawbacks to that technology but we need to consider the moral obligations to our subjects first. Tom On 14 November 2012 13:08, David Gerard <dger...@gmail.com> wrote: > On 14 November 2012 13:06, Charles Matthews > <charles.r.matth...@ntlworld.com> wrote: > > > Let's get back down to earth. "Cumbersome" in the title of the thread > > implies we are dealing with people who are not the type to read > > instructions patiently, and follow them. These people may be "normal" > > by many standards. > > > And specifically, "cumbersome" is the PRCA making excuses for a member > having been busted whitewashing Wikipedia. The entire premise of the > supposed problem is fraudulent. > > > - d. > > _______________________________________________ > Wikimedia UK mailing list > wikimediau...@wikimedia.org > http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l > WMUK: http://uk.wikimedia.org >
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