For information. All the Wikimedia UK websites are unreachable today. If you
try you get a message warning you that the site is not secure.
‘Unacceptable’ does not begin to describe the situation. Also, I have no idea
why Katherine is dealing with this, as she is not supposed to be handling IT
stuff any more.
Michael
On 31 August 2014 at 12:19:31, Katherine Bavage
([email protected]) wrote:
Good afternoon everyone.
Indeed - I spend pretty much all of yesterday exchanging emails with our
provider to fix this and made staff aware in advance of the issue with the
intention to update you all this morning if it couldn't be resolved.
The issue is they require authorisation documents every time you renew the
domain - I re-provided the same ones used in 2013 and this year the customer
service rep was unable to extract them or accept them. I should add that, for
reasons best known to themselves, the whole thing has to be done by fax (you
read that correctly)
Currently I cannot provide the authorization documents in a format that staff
member can read and he has referred the matter to a 'specialist' and I should
receive a reply tomorrow
Some questions that may occur:
Why didn't you just renew well in advance?
We did - we actually transferred payment on 1st August. However the two factors
that were unclear was a) Foreign bank payments can take 4 - 6 weeks to clear
and b) that the process of authorisation would requires supporting
documentation again
Why didn't you anticipate the issue with authorisation documentation not being
accepted?
Simply - I wasn't briefed that supporting documentation would be needed again
(it is identical to last year) merely that DNS validation would be required (a
two minute job we have done). The exact same documentation was approved last
year. This year we had a different individual to work with.
What happens now?
Either tomorrow we attempt for a sixth time to provide a copy of the
documentation they deem legible based on a hard copy scan or their specialist
authorisies the renewal based on what we have provided
I will also be complaining because the process has been tremendously difficult.
What happens until then?
I'm afraid I'm powerless to effect any change until then - their reps are not
replying to me directly, there is no number to chase, and I cannot access the
documentation in the office until then. This means for a day at least (today)
if you need to access the site you will need to add a security exception.
Apologies for the inconvenience caused and lack of advance warning - I will
notify you tomorrow with progress.
Katherine Bavage
Fundraising Manager
Wikimedia UK
+44 20 7065 0752
Wikimedia UK is a Company Limited by Guarantee registered in England and Wales,
Registered No. 6741827. Registered Charity No.1144513. Registered Office 4th
Floor, Development House, 56-64 Leonard Street, London EC2A 4LT. United
Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia movement. The
Wikimedia projects are run by the Wikimedia Foundation (who operate Wikipedia,
amongst other projects).
Wikimedia UK is an independent non-profit charity with no legal control over
Wikipedia nor responsibility for its contents.
On 31 August 2014 10:30, Thomas Morton <[email protected]> wrote:
Hi guys
There was a problem with the payment for the certificate renewal. We are now
waiting for the documents to be validated before a new certificate is issued.
Kat is working on this. And as soon as a certificate is issued I will get it
installed.
Sorry for the inconvenience.
Tom
On 31 Aug 2014 10:15, "Harry Burt" <[email protected]> wrote:
Reported as bug #303 using a temporary local exception, though you'd need to be
able to do the same to view it:
https://bugzilla.wikimedia.org.uk/303
On Sun, Aug 31, 2014 at 10:05 AM, Chris McKenna <[email protected]> wrote:
I am presently unable to view the WMUK website because the security certificate
expired in the early hours of this morning:
wikimedia.org.uk uses an invalid security certificate. The certificate expired
on 31/08/14 00:59. The current time is 31/08/14 10:02. (Error code:
sec_error_expired_certificate)
This needs to be fixed as soon as possible. Note it also means I can't get to
the bugzilla to report it there.
Chris
----
Chris McKenna
[email protected]
www.sucs.org/~cmckenna
The essential things in life are seen not with the eyes,
but with the heart
Antoine de Saint Exupery
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WMUK: https://wikimedia.org.uk
_______________________________________________
Wikimedia UK mailing list
[email protected]
http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l
WMUK: https://wikimedia.org.uk
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[email protected]
http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l
WMUK: https://wikimedia.org.uk
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[email protected]
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WMUK: https://wikimedia.org.uk
