Here's a crazy question.
Non-profit organizations are famous for having terrible web
sites. Generally they get a fixed budget and after they spend it, they
have a party and announced that they succeeded. Nobody ever tells the
users, or rather, the people who might have been the users if they
found out about it.
For a long time I thought "non-profit" was a cause of failure, or
rather, that profit was a cause of success. Nobody at a library
benefits from making a digital library 5% easier to use, but if a
company like AMZN improves its site by 5%, that translates into happy
customers plus a pile of money that can go into bonuses, dividends, etc.
That continuous improvement is missing in most non-profits. At
best they get a series of grants to do things and set goals for major
upgrades. Sometimes these upgrades fail, sometimes they really help,
often they end up spending a lot of money for 3 years to get something
that's about the same as what they had before.
How does the Wikimedia foundation escape this trap?
_______________________________________________
Wikitech-l mailing list
Wikitech-l@lists.wikimedia.org
https://lists.wikimedia.org/mailman/listinfo/wikitech-l
