Sounds good. Thank you. Pine
Pine On May 5, 2016 08:19, "Bryan Davis" <bd...@wikimedia.org> wrote: > On Wed, May 4, 2016 at 8:35 PM, Pine W <wiki.p...@gmail.com> wrote: > > > > Hi Bryan, > > > > Thanks for the report. With this information in hand, what follow up is > > planned? > > The primary purpose of the study was to set a baseline of qualitative > ("how are we doing") responses. These will be used to gauge > increase/decrease in satisfaction in comparison to future surveys. > Tool Labs staff get regular feedback from people who are either > extremely happy or extremely unhappy with services, but a broad survey > like this is helpful to determine the general satisfaction of those > who are not motivated to provide feedback by a single incident. No > specific timetable has been set yet, but I expect to see another > survey run between October and December of this year. > > Data from this survey, especially the free form comments, has already > been shaping the quarterly planning for the Labs techops team and my > more recent Tool Labs support initiative. I would say that a focus on > making Tool Labs easier to use, especially by individuals who are not > experts in the Unix command-line, is a general theme that is being > pursued as we also seek to replace aging services like Sun Grid Engine > and increase overall stability of the platform. > > One of the things that stood out the most for me personally in the > feedback was a general need for tutorials and other task focused > technical documentation. This is an area that I would like to > encourage the existing Tool Labs developers to help with. There are > some ideas of things to write in Phabricator [0][1]. Generally we are > lacking on "big picture" documentation. We have a lot of documentation > on solving particular problems but even those documents can be > difficult to find and understand as they are mostly written with an > assumption of familiarity with the services and terminology used in > Tool Labs. > > [0]: https://phabricator.wikimedia.org/T101659 > [1]: https://phabricator.wikimedia.org/T123425 > > Bryan > -- > Bryan Davis Wikimedia Foundation <bd...@wikimedia.org> > [[m:User:BDavis_(WMF)]] Sr Software Engineer Boise, ID USA > irc: bd808 v:415.839.6885 x6855 > > _______________________________________________ > Labs-l mailing list > lab...@lists.wikimedia.org > https://lists.wikimedia.org/mailman/listinfo/labs-l > _______________________________________________ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l