This discussion does not concern the list, please continue it in private if you need to.
On Tue, 2020-12-29 at 13:53 +0200, יגאל חיטרון wrote: > I already tryed this approach a couple of times, and every time you > said not to report if I have no full reproducing algorithm. Yeah, I also had to deal with such unhelpful responses before. Some advice to avoid this: Customer service rule no. 1: listen to the customer. It's not helpful to argue and I'd assume that's not what Andre's employer expects from him. Rule no. 2: be helpful. If he can't help in understanding the issue, as a last resort he can create a minimal bug report himself, if the customer is not comfortable to do so. It seems Andre is the primary contact for users, so enrolling to a customer service training course might help him better represent the WMF and fulfill his task. I think the WMF with all the new plans would gladly support that course monetarily, as it would greatly benefit the community and the image of the WMF. Happy festivities, Tom _______________________________________________ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
