Hi, Thank you for your email to wikitech-l about this. These days we have a robust alerting infrastructure so when outages like what we had yesterday happens. People who are on-call get notified automatically and start working on it. We were aware of the outage and have been working on fixing the immediate problem and its follow ups. We will continue doing that during the next week as well (alongside with post-incident meeting to prevent future outages like this).
To help with the communication regarding such outages, there is https://www.wikimediastatus.net/ now [1]. In large-scale ones, we keep that page updated so users would know what is going on (like what we did yesterday: https://www.wikimediastatus.net/incidents/3px26xmlwx0g). If you notice an outage and it's not reflected in the wikimedia status page, you can report that in #wikimedia-operations IRC channel. Some of volunteers have access to klaxon.wikimedia.org to manually trigger a page and wake up SREs if needed. In some cases, you might have trouble accessing Wikipedia but it's not a global issue. In reporting such cases, you can follow https://wikitech.wikimedia.org/wiki/Reporting_a_connectivity_issue (if wikitech is inaccessible, you can try https://wikitech-static.wikimedia.org/wiki/Reporting_a_connectivity_issue) Hope that helps [1]: Be advised that wikimediastatus.net is not hosted by Wikimedia (for redundancy purposes), and that the Atlassian privacy policy (https://www.atlassian.com/legal/privacy-policy#what-this-policy-covers) applies when visiting. Wikitech (https://wikitech.wikimedia.org/wiki/Wikimediastatus.net) offers more details on the rationale. _______________________________________________ Wikitech-l mailing list -- wikitech-l@lists.wikimedia.org To unsubscribe send an email to wikitech-l-le...@lists.wikimedia.org https://lists.wikimedia.org/postorius/lists/wikitech-l.lists.wikimedia.org/
