> -----Original Message-----
> From: Bernie Cosell
> Netflix used to advertise "unlimited" rentals and
> one-day turnaround. And this one guy sued claiming that he
> could only
> get about ten DVDs a month, and that was hardly "unlimited".
>
> /Bernie\
First off, I am a satisfied customer and I dare say 75+% of Netflix users
are satisfied with their service. But, I think the entire argument does have
some validity. Netflix advertised UNLIMITED service. This is, of course,
limited to the natural laws of science and the Post Office. But Netflix
contrarians claim that Netflix has some procedures in place that
artificially limit the number of UNLIMITED movies you can receive.
Theoretically, you can receive 3 shipments per week if you have 1 day
turnaround via the post office. Netflix detractors say that Netflix
routinely holds a shipment for an extra day if you are considered a heavy
user. This limits a person to a theoretical 2 shipments per week, cutting
Netflix shipping costs by 1/3. Deep in the terms of service is now a
disclaimer that to be fair, light users get preference to heavy users and a
distribution center has a limit to the number of shipments and heavy users
can be pushed to the next day. These ARE limits, fair or not. If you have
artificially determined limits it seems unfair to advertise UNLIMITED
service.
Again, I am a happy and satisfied Netflix user and see the lawsuit as a
loser for Netflix users and a big gain for the lawyers. I just see the
reason some users object to the UNLIMITED claims made in Netflix
advertising.
Jim Maki
[EMAIL PROTECTED]
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