Go to support.hp.com and see if there's a BIOS update for this particular model (under Software and Driver downloads). Check for other driver updates as well.
You don't mention how old this system is, but another choice if you just got it is to take it back and get something else. Carl -----Original Message----- From: Windows Home/SOHO [mailto:[EMAIL PROTECTED] On Behalf Of Sam Franc Sent: Monday, July 10, 2006 1:37 PM To: [email protected] Subject: Re: soft:New computer message Carl, Thanks to you and the others fro suggestions. But there are NO USB devices installed and no printer. Could some help be done by looking at the Device Mgr.? Say disabling the USB ports one at a time? Everything is just as HP set it up at the factory. She has not added anything. Her call to HP was very unsatisfactory. NO suggestions except do a full restore or buy a service contract, then HP would come out and fix it. Very hard sell on service contract. Sam Carl Houseman wrote: > Thanks for fully reproducing the STOP screen. > > Since it reports an issue with usbport.sys, the first thing I'd try is to > disconnect everything connected to USB ports (except keyboard/mouse). If > the problem stops, then re-connect items one at a time and allow enough time > for the problem to re-occur before re-connecting the next item. > > If the problem keeps happening, uninstall any software or drivers associated > with USB devices. Or, check for newer versions of that software/drivers, > particularly printer drivers, at the USB device's vendor website. > > Carl -- ---------------------------------------- To Change your email Address for this list, send the following message: CHANGE WIN-HOME your_old_address your_new_address to: [EMAIL PROTECTED] Note carefully that both old and new addresses are required. -- ---------------------------------------- To Change your email Address for this list, send the following message: CHANGE WIN-HOME your_old_address your_new_address to: [EMAIL PROTECTED] Note carefully that both old and new addresses are required.
