HI Gordon,
 
Call MS support and I'm sure they'll provide a way.
 
Last year, I had my tech install Windows 64 bit. A few weeks ago, I learned 
when I had to reinstall the program, he forgot to put the 64 bit disk back in 
my box.
 
MS provided a link via email and I just had to enter my key code number.
 
HTH!

Best Regards, Cornell

 
> From: [email protected]
> Subject: What is Microsoft doing here?
> Date: Tue, 4 Mar 2014 17:38:14 +0000
> To: [email protected]
> 
> Hi all
> 
> A few days ago we purchased a full version of Windows 8.1 Professional.  This 
> was not an upgrade, it was supposed to be a full version.  Microsoft sent us 
> a download link to a Windows executable setup box which was supposed to give 
> us the ability to download the ISO image.  But how, may I ask, are you 
> supposed to run the executable if, as in our case, Windows isn’t installed on 
> the machine yet?  Also, when I  tried to run this from a Windows machine, 
> each time I try to download the image I get this stupid message about 
> something bad happening before the download even starts.  What are they 
> playing at here, anybody know?  Also does anybody know of a way to legally 
> download the ISO image of Windows 8.1?  I’m not looking for anything illegal 
> here, we paid our money for this and now cannot get it.  So far, Microsoft 
> haven’t answered my support ticket.
> 
> Kind regards
> 
> <--- Gordon Smith --->
> 
> <[email protected]>
> 
> Information Technology Accessibility Consultant;
> Proud To Be Providing Help & Support To The Staff And Students Of the 
> Visually Impaired Department at Sunnyside Academy, Middlesbrough, United 
> Kingdom; In Addition To  Braille Transcription services.
> 
> 
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