We are trying to establish the same thing here. The latest venue that we are exploring is asking for internal Apple contacts from our current wireless vendor, Aruba, in hopes that we can gain a better support channel as well. I'd be very interested to hear about others' experiences as well.
Colleen Szymanik Network Engineer University of Pennsylvania From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman Sent: Tuesday, April 12, 2011 1:30 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] Apple Support Beyond being in for-fee development programs (must suppress salty language at this juncture) has anyone established a support channel with Apple for things like complex wireless/authentication problems that even remotely comes close to being acceptable and reasonable to an enterprise customer? If so, can you share how you got there? Currently, we're on some bizarre $700 a call sham plan that thus far is yielding nothing of value, and the double bonus is that only one person out of our entire network and computing environment is supposedly allowed to talk with Apple's *ahem* tech support. Love your show, Bewildered in Upstate Lee H. Badman Wireless/Network Engineer Information Technology and Services Adjunct Instructor, iSchool Syracuse University 315 443-3003 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
