Just turn off the notification on the Controller and Prime. Change your phone number to the “infinite hold” number too. ;)
*From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Sweetser, Frank E *Sent:* Thursday, March 02, 2017 1:50 PM *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU *Subject:* Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,> Well heck, if you could share the web page you use to turn the problems off, I'd appreciate it even more! :) Frank Sweetser Director of Network Operations Worcester Polytechnic Institute "For every problem, there is a solution that is simple, elegant, and wrong." - HL Mencken ------------------------------ *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv < WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Lee H Badman < lhbad...@syr.edu> *Sent:* Thursday, March 2, 2017 2:36 PM *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU *Subject:* Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,> We choose not to have wireless problems, which greatly simplifies life at the helpdesk. *Lee Badman* | Network Architect Adjunct Instructor | CWNE #200 Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 *t* 315.443.3003 * f* 315.443.4325 *e* lhbad...@syr.edu *w* its.syr.edu *SYRACUSE UNIVERSITY* syr.edu *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [ mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>] *On Behalf Of *Sweetser, Frank E *Sent:* Thursday, March 02, 2017 12:54 PM *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU *Subject:* Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,> Any possibility of sharing that web page? This sounds like it could be extremely useful! Frank Sweetser Director of Network Operations Worcester Polytechnic Institute "For every problem, there is a solution that is simple, elegant, and wrong." - HL Mencken ------------------------------ *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv < WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Earl Barfield < earl.barfi...@oit.gatech.edu> *Sent:* Thursday, March 2, 2017 12:46 PM *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU *Subject:* Re: [WIRELESS-LAN] Helpdesk Troubleshooting of Wireless Issues,> > Date: Wed, 1 Mar 2017 17:41:45 +0000 > From: Bryan Sherwood <bryan.sherw...@nau.edu> > Subject: Re: Helpdesk Troubleshooting of Wireless Issues > > We take a slightly different approach to what has already been shared when it comes to students. When students in either a residence hall or other campus building call in, our student employees on the phone collect the following: > > · Drivers (check for updates, ensure that correct drivers are installed) > > · Power Settings (ensure that maximum performance is chosen for battery and plugged in) > > · Delete/Re-Add Saved Wireless Networks > > · Disable Link-Layers > > · Disable Printer/File Sharing > One of our clever engineers went a step further and wrote a little web page that gathers much of this information automatically and creates a helpdesk ticket. The user who is having problems, assuming he can get connected at all, can browse to the debug web page. The script then reaches out to the XML API in Airwave Management Platform and gathers information such as which AP they are associated to, which neighbors that AP can see (rogue and managed, etc). We do not gather driver version of the client or anything like that, just concentrating on the infrastructure pieces. This way we at least get a helpdesk ticket with the users correct IP address, mac address, etc. from which to start an investigation. -- Earl Barfield -- Academic & Research Tech / Information Technology Georgia Institute of Technology, Atlanta Georgia, 30332 Internet: earl.barfi...@oit.gatech.edu e...@gatech.edu ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
