Thank you John. I’ll need to look into the google form some more. Having student workers being proactive is a great idea. I was curious what does a student see when they login to my.meraki.com – does it just display the AP-Name they’re associated to, display a map with a position, etc.
Christopher Johnson Wireless Network Engineer AT Infrastructure Operations & Networking (ION) Illinois State University (309) 438-8444 Stay connected with ISU IT news and tips with @ISU IT Help on Facebook<https://www.facebook.com/ISUITHelp/> and Twitter<https://twitter.com/ISUITHelp> From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of John Rodkey Sent: Monday, October 09, 2017 6:16 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Wireless Log Sheet Inquiry We used a google form for this purpose, which plunks the data into a spreadsheet. It can be embedded in the email, so the barriers to filling it out are fairly low. When we did this, we asked for email, dorm, room, and a link to the results of a speedtest.net<http://speedtest.net> run, if they could connect, and noting if they couldn't connect. From the link we gathered ping, upload, and download speeds. We also asked them to go to my.meraki.com<http://my.meraki.com> and give the access point to which they were connected. The intent was that any time they were having problems, they could fill out another survey. The date-time stamp would help us correlate to events in the event log. We have also initiated a proactive program of having student workers check wireless quality at each of the floors of each building semi-weekly. For that, we've developed a small python script that pulls the above infomration plus connection/signal strength and GPS coordinates. Jury is still out on whether we will be able to identify issues this way, but initial results are promising. John On Mon, Oct 9, 2017 at 3:31 PM, Johnson, Christopher <cbjo...@ilstu.edu<mailto:cbjo...@ilstu.edu>> wrote: Good Evening, I was curious if anyone had created their own “Wireless Log Sheet Template” that they provide to end-users that run into wireless issues and may be willing to share? An RA had given me the idea awhile back when she went around to everyone on her floor for information gathering on a notepad (user name, room number, device, wireless rating [X out of 10[). I’m planning on creating a formatted excel sheet that I can send to the user to have them fill out over a course of a couple days with columns/rows along the lines of - –date/time, device, with issue experienced -> slow, disconnected, disconnected-couldn’t reconnect, etc. Thank you and have a great evening! Christopher Johnson Wireless Network Engineer AT Infrastructure Operations & Networking (ION) Illinois State University (309) 438-8444<tel:(309)%20438-8444> Stay connected with ISU IT news and tips with @ISU IT Help on Facebook<https://www.facebook.com/ISUITHelp/> and Twitter<https://twitter.com/ISUITHelp> ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
