Sean, I would fully uninstall the Symantec software, not just disable it. Symantec even makes a software uninstaller for their products for their extra stubborn apps: https://support.symantec.com/en_US/article.HOWTO74877.html
Honestly, whenever their is network weirdness with these types of supplicants, I have many, many times gotten rid of the Symantec products (firewalls/antivirus/Internet Protection Suite/etc) with much success. Thanks!--JW Jess Walczak Senior Network Analyst Information Technology Services jwwalc...@stthomas.edu University of St. Thomas | stthomas.edu On Wed, Jan 31, 2018 at 12:17 PM, Gray, Sean <sean.gr...@uleth.ca> wrote: > Hi Everyone, > > > > I just wanted to throw this weirdness out to the group to see if anyone > has experienced the same issue and has found a solution or work around. > > > > We have a student on campus who intermittently cannot connect to our > 802.1x Student WLAN when trying to connect to a Cisco 702w access point > installed nearby. They can connect to our open Guest WLAN. I should say > that they are fail to connect to Student more times than they succeed when > in their Student Residence. On campus they are able to connect to Student. > > > > I recently brought them down to my office to have them try and connect to > a 702w that I had set up specially for the purpose of this test. > > > > *Client Details:* > > > > · Acer Aspire F5-571T Laptop > > · NIC: Qualcomm Atheros QCA9377 > > · Driver Version 12.0.0.309 > > · O/S: Windows 10 Home > > > > Client has Symantec Anti-virus installed > > > > Windows updates and driver versions were all validated. > > > > > > During testing I noticed that the client completes the AUTH phase and > enters RUN state. At this point it frequently seems to stall and doesn’t > make it into the DHCP Socket Task portion of the client/WLC/DHCP exchange. > > > > The only thing that the testing proved to me is that the client doesn’t > like Cisco 702w APs, as I saw the same results in my office as I saw from > them in Student Residence. Of note is that the problem seems to become > particular pronounce when they roam from Guest to Student or vice versa. > Disabling the Symantec firewall seemed to improve, but not fully resolve > the issue. > > > > I should also point out that due to the unique way that our Residence > townhomes were constructed wall mount APs are our only option. > > > > So this one has me beat! > > > > Thanks > > > > Sean > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss. > > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
