Charles, I doubt this is the issue but I'm just sharing because we had another edu customer with this issue in the last 2 weeks. Students returned to the campus and/but were still taking instruction via Zoom (even when on campus and sitting in a classroom). They don't use proxies and the added bandwidth (latency-sensitive audio and video streams going in/out) were simply tanking their Internet connection and well - more specifically - not overloading the Internet bandwidth but overloading what their firewall/gateway security tools could handle.
Not as likely in your situation but sharing anyway. -jj ___________ Jennifer Minella, CISSP, HP MASE VP of Engineering & Security Carolina Advanced Digital, Inc. www.cadinc.com j...@cadinc.com 919.460.1313 Main Office 919.539.2726 Mobile/text -----Original Message----- From: Charles Rumford <charl...@isc.upenn.edu> Sent: Friday, January 22, 2021 10:22 PM Subject: Issues with Zoom in Res Halls Hey - We have started getting reports of issues with Zoom calls in our Res Halls. Most of the complaints have been around multiple drops during calls or lagging calls. Our res halls are currently only at 40-50% capacity if that. I was curious if anyone else has been seeing any issues with an increase of Zoom calls from on campus students. -- Charles Rumford (he/his/him) IT Architect ISC Tech Services University of Pennsylvania OpenPGP Key ID: 0xF3D8215A ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community Visit https://cadinc.com/blog for tech articles and news. ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
